Loss Adjuster - Birmingham

Aviva plc; Birmingham; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Company Car

Pension up to 14%

29 days holiday + bank holidays

Discounts on Aviva products

Matching Share Plan up to £1,200

Volunteer days (3 paid)

Flexible benefits

Job summary

Aviva plc in Birmingham is seeking a Loss Adjuster to visit domestic and commercial property customers, assess liability, and build detailed work scopes to drive fair outcomes.

The role involves UK travel, flexible hours including evenings and weekends, and a comprehensive Aviva benefits package with car, pension, holiday entitlement, and sharing schemes.

Qualifications

• Property insurance claims handling experience, including loss adjusting or investigations.
• Experience with property inspections, virtual assessments, commercial claims, and scoping tools such as Cotality or Xactimate.
• Strong analytical and decision-making skills to assess evidence and reach fair conclusions.
• Excellent empathy and communication to gather evidence, deliver difficult news, and maintain client relations.
• Solid knowledge of Flood, EOW, and Fire damage management and related health and safety rules.

Responsibilities

• Visit domestic and commercial property claims customers to assess liability.
• Build work scopes, draw floorplans, validate claims against policy cover, and agree settlements.
• Determine the best management route for each claim and create initial reserves.
• Record evidence, appoint suppliers, and make liability decisions.
• Create initial reserves using claims scoping software.
• Occasionally travel across the UK to support major incidents.

Skills

Property claims handling

Loss adjusting investigations

Regulated environment experience

Tools

Cotality

Xactimate

Job description

Loss Adjuster – Birmingham

Are you someone who thrives on delivering exceptional customer service while balancing cost-effectiveness? Do you enjoy visiting customers and making a real difference when they need support most? In this role, you'll gather key site information, assess liability, and produce detailed work scopes to help deliver the best outcomes for our customers.

If this sounds like you, we'd love to hear from you! Although this role covers the Birmingham region, we also have opportunities available in the following areas:

Available locations:

• Northern Ireland
• South London region
• Norwich /Ipswich / Norfolk region
• Perth / Dundee region
• Eastleigh /Southampton / Reading region

A bit about the job:

Your responsibilities include providing a customer-focused and cost-effective service by visiting domestic & commercial property claims customers. The role involves visiting customers to assess liability, build work scopes, draw floorplan, validate claims against policy cover, agree settlements, and determine the best management route for the claim. Responsibilities also include recording evidence, appointing suppliers, making liability decisions, and creating initial reserves using claims scoping software, sometimes working out of the area to support major incidents. The position demands self-motivation, managing personal appointments, and may involve travel across the UK with flexible hours, including evenings and weekends.

Skills and experience we’re looking for:

• Experience handling property insurance claims, loss adjusting cases or investigations within a regulated environment.
• Experience with property inspections, virtual assessments, commercial claims, and scoping systems such as Cotality and/or Xactimate would be advantageous.
• Strong analytical and decision-making skills, with the ability to assess evidence and reach fair, balanced conclusions.
• Exceptional empathy and communication skills: adept at gathering evidence, delivering difficult news with sensitivity, and maintaining strong client relations.
• Comprehensive understanding of Flood, Escape of Water (EOW), and Fire damage management, alongside health and safety regulations and industry-specific legislation.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary competitive (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary (actual amount depends on your performance and Aviva’s)
• Company Car
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’reinclusive and welcome everyone– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if youdon’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations,hoursand working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here