London Utilities Operations Coordinator

The Arch Company; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Arch Company is the UK’s largest small business landlord, managing a portfolio of arches, estates and historic buildings. We are seeking a confident Utilities Coordinator in London to support data management, billing and supplier liaison.

You will handle Change of Tenancy (COT) across a large property portfolio, maintain MPANs and meter data, coordinate meter rollouts, and support debt recovery while acting as the main contact for tenants and suppliers.

Qualifications

• Experience in utilities coordination or property/Facilities background preferred.
• Experience with Change of Tenancy (COT) processes is desirable.

Responsibilities

• Provide administrative support to the Utilities team, including data management, reporting and supplier correspondence.
• Manage Change of Tenancy (COT) processes across a large property portfolio to ensure accurate utility transfers.
• Maintain utility data such as account details, MPANs, MSNs, meter information and supply records.
• Coordinate smart meter rollouts and meter exchanges with suppliers, contractors and internal stakeholders.
• Support debt recovery activities with debt collection agencies and internal teams to resolve disputes and balances.
• Investigate meter readings and account information to support billing and queries.
• Act as a key contact for tenants, customers, suppliers regarding utility issues and discrepancies.
• Drive process improvements and data quality in utility-related activities.

Skills

Data management

Reporting

Supplier correspondence

Multi-tasking

Job description

The Arch Company is the UK’s largest small business landlord, managing a portfolio of arches, estates and historic buildings. We are seeking a confident Utilities Coordinator in London to support data management, billing and supplier liaison.

You will handle Change of Tenancy (COT) across a large property portfolio, maintain MPANs and meter data, coordinate meter rollouts, and support debt recovery while acting as the main contact for tenants and suppliers.