Utilities Coordinator

The Arch Company; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Arch Company is the UK’s largest small business landlord, managing a portfolio of arches, estates and historic buildings. We are seeking a confident Utilities Coordinator in London to support data management, billing and supplier liaison.

You will handle Change of Tenancy (COT) across a large property portfolio, maintain MPANs and meter data, coordinate meter rollouts, and support debt recovery while acting as the main contact for tenants and suppliers.

Qualifications

• Experience in utilities coordination or property/Facilities background preferred.
• Experience with Change of Tenancy (COT) processes is desirable.

Responsibilities

• Provide administrative support to the Utilities team, including data management, reporting and supplier correspondence.
• Manage Change of Tenancy (COT) processes across a large property portfolio to ensure accurate utility transfers.
• Maintain utility data such as account details, MPANs, MSNs, meter information and supply records.
• Coordinate smart meter rollouts and meter exchanges with suppliers, contractors and internal stakeholders.
• Support debt recovery activities with debt collection agencies and internal teams to resolve disputes and balances.
• Investigate meter readings and account information to support billing and queries.
• Act as a key contact for tenants, customers, suppliers regarding utility issues and discrepancies.
• Drive process improvements and data quality in utility-related activities.

Skills

Data management

Reporting

Supplier correspondence

Multi-tasking

Job description

Utilities Coordinator

Application Deadline: 7 December 2026

Department: Operations

Employment Type: Full Time

Location: London

Reporting To: Richard Scates

Description

Are you a confident, organised and commercially minded person looking to build a career in property?

The Arch Company is the UK’s largest small business landlord. We manage a unique portfolio of over 5,000 railway arches, business estates and historic station buildings. Backed by Blackstone, we’re investing in our estate to support entrepreneurs and create thriving communities.

Role Purpose

• Provide administrative support to the Utilities team, including data management, reporting, and supplier correspondence.
• Manage high volumes of Change of Tenancy (COT) processes across a large property portfolio, ensuring utility accounts are transferred accurately and promptly.
• Maintain and manage utility data, including account details, MPANs, MSNs, meter information, and supply records.
• Coordinate smart meter rollouts and meter exchange programmes with suppliers, contractors, and internal stakeholders.
• Support debt recovery activities, including liaising with debt collection agencies, suppliers, and internal teams to resolve disputes and outstanding balances.
• Investigate and provide meter readings and account information to support billing, tenancy, and supplier queries.
• Act as a key point of contact for tenants, customers, suppliers, and internal stakeholders regarding utility-related issues and discrepancies.
• Drive process improvements and support the operational management of utility-related activities to improve efficiency and data quality.

Key Accountabilities

• Responsibility for utility invoice processing, including batching invoices, maintaining spreadsheets and trackers, and ensuring accurate financial records.
• Proactively contact suppliers to obtain outstanding invoices, supporting documentation, and resolve billing queries.
• Review and validate invoices, identifying overcharges, estimated billing, duplicate payments, and discrepancies before processing.
• Issue remittance advice and work with suppliers to ensure payments are correctly allocated and accounts reconciled

Skills, Knowledge and Experience

EQUALITY, DIVERSITY & INCLUSION

At The Arch Company, we are on a mission to make our workplace as welcoming and inclusive as possible. We believe that our differences make us stronger, and we are committed to providing everyone with a fair chance of success, no matter where they come from or who they are.

We take pride in celebrating what makes each of us unique. When you join our team, you are not just getting a job; you are becoming a part of our friendly and open-minded team, with a key role to play in creating a more inclusive and diverse future.

The Arch Company is an equal opportunity employer, so if you are excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.