London Travel Support Specialist: Booking & Cancellations

Vacations Worldwide; Greater London; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

Duffel is hiring a Travel Support Consultant in London to act as the human layer over the platform, resolving booking issues, processing changes, and cancellations while liaising with airlines. The role suits those with airline or GDS exposure and a customer-first mindset.

The position follows UK business hours with some flexibility on shifts, reflecting the 24/7 nature of travel support. London remains a central hub for travel technology careers, offering opportunities to grow in a dynamic team.

Qualifications

• UK business hours with some flexibility on shift patterns.
• Experience with airline bookings, ticketing, or GDS exposure is beneficial.
• Strong communication and problem solving in a fast paced environment.

Responsibilities

• Resolve booking issues for customers and process changes or cancellations.
• Coordinate with airlines and internal teams to provide timely updates.
• Assist customers mid-journey to resolve disruptions and ensure a positive travel experience.

Job description

Duffel is hiring a Travel Support Consultant in London to act as the human layer over the platform, resolving booking issues, processing changes, and cancellations while liaising with airlines. The role suits those with airline or GDS exposure and a customer-first mindset.

The position follows UK business hours with some flexibility on shifts, reflecting the 24/7 nature of travel support. London remains a central hub for travel technology careers, offering opportunities to grow in a dynamic team.