London-Based Travel Tech Application Support Specialist

Scott Dunn Ltd.; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Private healthcare

Contributory pension scheme

Staff travel insurance

Volunteering leave (3 days)

Job summary

Scott Dunn Ltd. is seeking an Application Support Analyst to act as the primary contact for helpdesk requests across its applications. You will own the ticket lifecycle, triage issues, perform first- and second-line resolutions, and escalate defects with full context to the development team.

The role collaborates with Operations, Finance, Sales and Development to protect delivery timelines. Based in London with an office-based role, you will maintain knowledge bases, monitor trends, and provide

Qualifications

• Proven experience in application or technical support within a software-driven business.
• Working knowledge of SQL to investigate data and configurations.
• Familiarity with VB.NET or similar languages.

Responsibilities

• Triage and manage incoming helpdesk tickets with SLA adherence.
• Resolve first- and second-line application issues and guide users.
• Identify defects and relay context with reproduction steps to development.

Skills

SQL

VB.NET

.NET Framework

Troubleshooting

Documentation

Stakeholder mgmt

Travel industry

Job description

Scott Dunn Ltd. is seeking an Application Support Analyst to act as the primary contact for helpdesk requests across its applications. You will own the ticket lifecycle, triage issues, perform first- and second-line resolutions, and escalate defects with full context to the development team.

The role collaborates with Operations, Finance, Sales and Development to protect delivery timelines. Based in London with an office-based role, you will maintain knowledge bases, monitor trends, and provide