Airline Support Specialist - Seamless Crew & Travel Ops

Accommodations Plus International; Stockley; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Monthly transportation allowance

Job summary

Accommodations Plus International is hiring an Airline Support Specialist to work on-site with our airline partner in the United Kingdom. You will process hotel and ground transportation reservations, maintain relationships, and deliver professional service to customers.

The role requires flexibility for mornings, evenings, overnight shifts, weekends and holidays, with extended hours during irregular operations. Experience in travel/hospitality is a plus.

Qualifications

• Ability to positively represent API in customer-facing situations.
• Customer service experience is a plus.
• Airline, hotel, travel, or hospitality industry experience is a plus.
• Applicants must have legal right to work in the United Kingdom.

Responsibilities

• Serve as API's on-site liaison with the airline partner and provide support, guidance, and training.
• Process client requests received from the airline through API Operations system; ensure prompt, well-informed responses.
• Follow up on all client requests and transactions to ensure client satisfaction.
• Alert supervisor on critical items that require management involvement to solve or avoid challenges.
• Negotiate with vendors to achieve the best outcome for client and API.
• Resolve client disagreements professionally; present solutions based on facts.
• Use reservation systems (ACES, Hotel Express, IHRS) to track and provide solutions.
• Adapt to irregular operations and extended hours when needed.
• Learn API call center methods and stay current through training.
• Aim to pass API Operations Agent Training and maintain currency.
• Knowledge of airline crew scheduling is a strong plus.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Flexible schedule

Second language

Tools

ACES System

Hotel Express

IHRS

Job description

Accommodations Plus International is hiring an Airline Support Specialist to work on-site with our airline partner in the United Kingdom. You will process hotel and ground transportation reservations, maintain relationships, and deliver professional service to customers.

The role requires flexibility for mornings, evenings, overnight shifts, weekends and holidays, with extended hours during irregular operations. Experience in travel/hospitality is a plus.