Travel Consultant & Airfare Expert

Flight Centre; Greater London; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Exclusive travel discounts

Career development

Vibrant culture events

Active hour

Health cash plan

Wellbeing challenges

Financial wellbeing support

Share options

Pension scheme

Electric vehicle scheme

Salary sacrifice benefits

Job summary

Flight Centre Travel Group is hiring an Air Specialist in London to help customers plan exceptional travel experiences and expert airfare solutions.

You will build relationships, convert enquiries to bookings, and deliver outstanding service while developing expertise across airfares, premium cabins, group travel, and destination knowledge. Join a supportive team with exclusive travel discounts and clear career pathways in a vibrant, inclusive culture.

Qualifications

• Minimum 2 years' experience in a sales-focused role.
• Proven track record of achieving individual sales results.
• Experience delivering exceptional customer service.
• Ability to manage multiple priorities and responsibilities simultaneously.
• Strong relationship-building and communication skills.
• High attention to detail with the ability to accurately process complex information.
• Self-motivated with the ability to work towards and exceed targets.
• Ability to think laterally and remain calm under pressure.
• Flexible approach with a positive attitude towards change.
• Passion for travel, customer experience, and continuous learning.

Responsibilities

• Deliver outstanding customer service while managing customer travel requirements from enquiry through to booking.
• Maximise quote-to-booking conversion rates through proactive sales and customer engagement.
• Build and maintain a loyal portfolio of repeat customers through exceptional service and follow-up.
• Utilise preferred products and suppliers to create tailored travel solutions.
• Develop expertise in airfares, complex air bookings, premium cabin travel, group travel, and destination knowledge.
• Identify opportunities to increase sales and customer value.
• Maintain accurate records and ensure invoicing and booking documentation are completed correctly.
• Collaborate effectively with team members to achieve individual and team objectives.
• Consistently work towards KPI targets and sales goals.
• Adapt to changing business needs and embrace new processes and ways of working.
• Build strong professional relationships with customers, colleagues, and suppliers.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Skills

Relationship building

Communication

Sales targets

Multi-tasking

Attention to detail

Self-motivated

Adaptability

Travel knowledge

Education

Degree-level qualification

Job description

Flight Centre Travel Group is hiring an Air Specialist in London to help customers plan exceptional travel experiences and expert airfare solutions.

You will build relationships, convert enquiries to bookings, and deliver outstanding service while developing expertise across airfares, premium cabins, group travel, and destination knowledge. Join a supportive team with exclusive travel discounts and clear career pathways in a vibrant, inclusive culture.