London - Restaurant Manager

Din Tai Fung; Greater London; Hybrid; GBP 52,000 - 65,000; Full time

Benefits offered by this job

30% off dining

Free staff meals

Structured training

28 days’ paid holiday rising to 32

Employee Assistance Programme

Monthly team events

Referral bonuses

Employee rewards

Job summary

Din Tai Fung UK is seeking an experienced Restaurant Manager to lead daily operations at Centre Point in London. You will drive exceptional guest experiences, manage a high-performing front-of-house team and collaborate with senior management to meet business objectives.

The role requires 3+ years in a Restaurant Manager position within premium hospitality, strong budgeting and people management skills, and excellent communication in English.

Qualifications

• 3+ years’ proven experience in a similar Restaurant Manager role within a high-volume or premium hospitality environment.
• Strong understanding of restaurant operations, sales, profitability, budgets and cost control.
• Proven experience leading, coaching and developing a high-performing team.
• Excellent customer service and communication skills, both written and verbal.

Responsibilities

• Take overall responsibility for the successful operation and performance of the restaurant.
• Analyse and drive sales, profitability and overall business performance.
• Manage budgets, forecasts, expenses and cost control to maximise profitability.
• Monitor stock levels, inventory and supplies to ensure an efficient operation.
• Plan staffing, rotas, shifts and service flow to deliver an effective operation.
• Prepare and maintain accurate operational, sales and staffing reports.
• Deliver consistently high standards of food, service, hygiene, health & safety and presentation.
• Lead the team in delivering Din Tai Fung brand values and service standards.
• Recruit, train, coach and motivate team members to achieve high performance.

Skills

Team leadership

Customer service

Hospitality experience

Staff training

Communication

Organisational skills

Education

Hospitality degree

Tools

POS systems

Booking platforms

Workplace IT

Job description

Join Din Tai Fung UK

Din Tai Fung is an award-winning Taiwanese restaurant brand with over 180 locations worldwide, renowned for our iconic Xiao Long Bao and exceptional dining experiences. As we continue to grow across the UK, we are looking for a passionate Restaurant Manager to join our team at Centre Point.

What We Offer

• Competitive salary: £25 per hour, rising to £26 per hour including tronc
• Full-time contract: 40 - 48 hours per week
• 30% off dining at Din Tai Fung UK restaurants
• Free staff meals every shift
• Structured training and genuine career progression
• 28 days’ paid holiday rising to 32 days
• Employee Assistance Programme and wellbeing support
• Monthly team events, referral bonuses and employee rewards

The Role

As Restaurant Manager, you will have overall responsibility for the day-to-day operation and performance of the restaurant. You will lead from the front, ensuring exceptional guest experiences, strong commercial performance and a motivated, high-performing team.

You will work closely with senior management to deliver business objectives while maintaining the high standards and values that define Din Tai Fung.

Key Responsibilities

Restaurant Operations & Performance

• Take overall responsibility for the successful operation and performance of the restaurant.
• Analyse and drive sales, profitability and overall business performance.
• Manage budgets, forecasts, expenses and cost control to maximise profitability.
• Monitor stock levels, inventory and supplies to ensure an efficient operation.
• Plan staffing, rotas, shifts and service flow to deliver an effective operation.
• Prepare and maintain accurate operational, sales and staffing reports.

Guest Experience & Brand Standards

• Deliver consistently high standards of food, service, hygiene, health & safety and presentation.
• Ensure Din Tai Fung brand values and service standards are consistently delivered.
• Lead the team in creating exceptional guest experiences and exceeding customer expectations.
• Respond confidently and professionally to guest feedback and complaints.
• Ensure the restaurant, facilities and equipment are clean, safe and well maintained.

People Management & Development

• Recruit, train, coach and motivate team members to achieve high performance.
• Lead and manage front-of-house teams, including agency staff when required.
• Provide regular feedback, performance support and development opportunities.
• Communicate Din Tai Fung values and service themes across the team.
• Create a positive, inclusive and high-performing team environment.
• Ensure all team members are trained in line with company SOPs and service standards.
• Maintain accurate training and staff records.

Compliance & Processes

• Ensure all health & safety, fire safety and operational requirements are met.
• Maintain and regularly review SOPs and operational procedures.
• Ensure payroll, stock control and inventory processes are completed accurately and on time.
• Maintain appropriate records and ensure the restaurant operates in line with company policies and procedures.

Skills & Experience

• 3+ years’ proven experience in a similar Restaurant Manager role within a high-volume or premium hospitality environment.
• Strong understanding of restaurant operations, sales, profitability, budgets and cost control.
• Proven experience leading, coaching and developing a high-performing team.
• Excellent customer service and communication skills, both written and verbal.
• Strong organisational, planning and problem-solving skills.
• Experience using restaurant systems, booking platforms and workplace IT.
• Experience organising events and functions.
• Hospitality-related degree or equivalent experience.
• Excellent command of English, both written and verbal.
• Flexible, self-motivated and able to work effectively in a fast-paced, high-performing environment.
• A hands-on leadership approach with the ability to work independently and as part of a wider team.