Host/Receptionist

Din Tai Fung; Greater London; On-site; GBP 37,000 - 50,000; Full time

Benefits offered by this job

Dining discount

Work anniversary voucher

Shift meals provided

Career progression

Paid holidays

EAP & financial advice

Team events & referrals

Job summary

Din Tai Fung UK at Centre Point is hiring for a Host/Receptionist to welcome guests and start their dining experience with warmth and exceptional service.

Responsibilities include seating guests, coordinating bookings, handling payments, and keeping the venue clean and efficient.

We offer competitive hourly pay (£18–£20), 40–48 hours a week, five-day rota, weekend availability, and benefits like dining discounts, holidays, and development opportunities.

Qualifications

• Experience as Host/Receptionist or front-of-house in a fast-paced restaurant.
• Friendly, outgoing personality with excellent communication and guest-service focus.
• Ability to stay calm and adaptable in busy, high-energy settings.

Responsibilities

• Welcome and seat guests; guide through the menu.
• Coordinate bookings and walk-ins; manage seating and special requests.
• Assist with guest payments and maintain health and cleanliness standards.
• Bus tables and keep venue organized for smooth service.

Skills

Front-of-house experience

Excellent communication

Calm under pressure

Customer service oriented

Flexible availability

Job description

About Our Restaurant and Bar

Din Tai Fung is an award-winning Taiwanese brand with 180 locations worldwide, renowned for our iconic Xiao Long Bao Soup Dumplings—a dish so beloved, guests travel from all over the globe to experience it. We are passionate about crafting unforgettable dining experiences, ensuring every guest feels valued and delighted.

We are excited to invite you to be part of Din Tai Fung, where your career can thrive in an environment focused on growth, recognition, and a true sense of belonging. We’re currently hiring for our location at Centre Point.

Job Description

As a Host/Receptionist at Din Tai Fung UK, you will be the first point of contact for our guests, ensuring that their dining experience starts with a warm welcome and exceptional service. Your main responsibilities will include:

• Welcome and seat guests, setting a friendly tone and guiding them through our menu
• Coordinate bookings and walk-ins through our CRM system, arranging seating and supporting special requests alongside our team
• Assist with guest payments and respond to inquiries while upholding our health, safety, and cleanliness standards
• Help buss the tables and maintain an organised venue, ensuring it’s set up for smooth service with light lifting and rearranging as needed

Who You Are

We’re looking for a Host/Receptionist who thrives in a fast-paced, dynamic environment and is passionate about delivering exceptional customer service. Ideally, you will have:

• Experience in a Host/Receptionist or front-of-house role in a fast-paced restaurant or hospitality environment, [although we are happy to train enthusiastic newcomers!]
• A friendly and outgoing personality with excellent communication skills and a passion for providing outstanding guest experiences
• The ability to stay calm, composed, and adaptable under pressure, while maintaining efficient service and ensuring smooth operations in a busy and high-energy setting
• A keen interest in building a career in hospitality, with a strong passion for learning and developing your skills
• Flexible availability to work full-time, including weekends, evenings, and holidays, with shifts that may run as late as 11:30 PM

Why Choose Din Tai Fung UK?

At Din Tai Fung, we offer much more than just a job—we provide an opportunity to build a career in hospitality with a renowned brand. As a Host/Receptionist, you’ll enjoy competitive pay, excellent benefits, and real career growth opportunities. Join a team that celebrates success, values your contributions, and offers room for development within our fast-growing restaurant group.

What We Offer

• Competitive Pay: Hourly rates start at £18 (including troncs), rising to £19~£20 once qualified
• Working Week: 5 days per week on a rota basis, from Monday to Sunday; night shifts may run as late as 11:30 PM
• Contracted Hours: Full-time for 40~48 hours per week

Employee Benefits

• 30% off dining at Din Tai Fung UK restaurants
• Dining gift voucher on your work anniversary
• Nutritious meals are provided during your shifts
• Personalised development plans and clear career progression within a fast-growing restaurant group
• Paid Holidays: Start with 28 days per year, rising to 30 days with continued service
• Access to Employee Assistance Program and Financial Advice, with free counselling sessions for you and your family
• Monthly treats, team activities, employee referral bonus and other exciting employee perks and rewards for your hard work

How We’ll Support You

At Din Tai Fung, we provide comprehensive training, employee discounts, and a supportive team environment to help you thrive as a Host/Receptionist in the hospitality industry. We celebrate diversity and welcome individuals from all backgrounds who bring their own unique strengths and personalities to the team.