London Onsite IT Technician: Hardware & Network Support

CMS CMNO LLP; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible hybrid working policy

Generous bonus scheme

Up to 25 days holiday

Job summary

CMS CMNO LLP is seeking an IT Onsite Technician to install, maintain, and repair computer systems and equipment on‑site in London. The role supports teams to keep IT network and devices available within SLAs.

You will manage asset control, assist with hardware issues, ensure SLA adherence, document in ITSM, and participate in project work including nights or weekends as required. A BA/BS or equivalent is preferred.

Qualifications

• BA/BS degree or equivalent preferred.
• Broad software application skills desired.
• Demonstrated ability to master new software applications and technologies.
• Prior experience with a ticketing system strongly preferred.
• Proficiency in network skills.
• Must have at least 2+ years' experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.
• Working knowledge of ITIL service management and its processes is highly advantageous.
• Knowledge of AV systems and telecommunications would be beneficial.

Responsibilities

• Asset control and stock ordering of devices as required.
• Assist users with hardware issuing or replacement as required.
• Ensure issues and support requests are resolved within defined SLA.
• Ensure issues and support requests are documented within the ITSM tool.
• Liaise with vendor and send devices off to repair; adhere to processes and procedures.
• Set up mobile phones.
• Hardware refreshes.
• Support clients and internal meeting rooms.

Skills

Network skills

Windows OS

Ticketing system

AV/telecom knowledge

Education

BA/BS degree or equivalent

Tools

ITSM ticketing system

Video Conferencing systems

AV systems

Job description

CMS CMNO LLP is seeking an IT Onsite Technician to install, maintain, and repair computer systems and equipment on‑site in London. The role supports teams to keep IT network and devices available within SLAs.

You will manage asset control, assist with hardware issues, ensure SLA adherence, document in ITSM, and participate in project work including nights or weekends as required. A BA/BS or equivalent is preferred.