London On‑Site IT & AV Support Specialist

Gibson Dunn

Greater London

On-site

GBP 42,000 - 64,000

Full time

9 days ago

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Job summary

Gibson Dunn in London is seeking an IS Support Specialist to provide second-level technical assistance and operational IS support for the office. The role is full-time and on-site, reporting to the Manager of User Experience.

You will deploy, maintain and troubleshoot PCs, printers, laptops, mobile devices, AV systems and collaboration tools (Zoom/Cisco Rooms/Teams), while logging issues in ServiceNow and contributing to knowledge base articles.

Qualifications

Bachelor's degree or technical training with relevant IT experience.
Minimum 5 years of IS support experience, preferably in a legal or professional services setting.
Experience supporting Windows 11, macOS and iOS environments.
Experience with Office 365, Exchange Online, SCCM and Intune.
Experience with hardware, printers, audio-visual equipment and AV systems.

Responsibilities

Deliver timely IS services for hardware and software to users.
Interact effectively with customers in person when possible.
Deploy and maintain availability of PCs, printers, laptops, mobile devices and AV equipment.
Act as second-level technical resource to resolve issues.
Log issue details in ServiceNow and contribute to the knowledge base.
Promote the use of firm-provided software to customers.
Keep asset inventory up to date in the Asset Management System.
Provide after-hours support as required.
Prioritise work and manage multiple tasks efficiently.
Adhere to firm policies and IS procedures.
Participate in IS projects as a team member.
Set up and troubleshoot AV/meeting tech (Zoom/Teams/Cisco Rooms).