London IT & AV Support Analyst

United Talent Agency; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

United Talent Agency in London seeks a Support Analyst to assist in sustaining IT services for staff and guests. The role involves hands-on AV support, remote troubleshooting, and coordinating on-site visits as needed.

The successful candidate will possess 2+ years in IT support, strong communication, and a proactive, customer-focused approach. This on-site position offers collaboration with senior engineers and opportunities for growth within a global entertainment company.

Qualifications

• 2+ years of IT experience, preferably in a technical field.
• Must be knowledgeable, inquisitive, assertive and energetic.
• Able to encounter unfamiliar technologies, figure them out, and provide solutions.
• Must be organized, dependable and detail-oriented.
• Must be able to meet deadlines and SLAs in a fast-paced environment.
• Excellent verbal and written communication skills.
• Familiarity with working from a ticketing system as part of a larger team.
• Understanding of delivering quality service while adhering to SLAs.
• Strong knowledge of Windows 11, MacOS, and Microsoft Office 365 troubleshooting.

Responsibilities

• Provide support for on-site AV systems including Zoom Rooms and conference room setup.
• Field incoming help requests from end users via phone and e-mail.
• Support users with technical issues primarily over the phone using remote support technologies.
• Dispatch team members for on-site assistance when needed.
• Document user information and issue details.
• Record, track, and document the ticket lifecycle through to resolution.
• Test fixes to ensure problems are resolved.
• Perform post-resolution follow-ups with users.

Skills

IT support

Customer service

Communication skills

Organizational skills

Deadline awareness

Tools

Microsoft Office 365

Zoom

Slack

Box

Active Directory

Job description

United Talent Agency in London seeks a Support Analyst to assist in sustaining IT services for staff and guests. The role involves hands-on AV support, remote troubleshooting, and coordinating on-site visits as needed.

The successful candidate will possess 2+ years in IT support, strong communication, and a proactive, customer-focused approach. This on-site position offers collaboration with senior engineers and opportunities for growth within a global entertainment company.