IT Support Specialist – Legal Services (On‑Site)

Gibson Dunn; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

Gibson Dunn in London is seeking an IS Support Specialist to provide second-level technical support to clients and assist with IS operations on-site. The role requires hands-on IT support across hardware, software, audiovisual systems, and collaboration tools, with a focus on timely service delivery.

You will log issues in ServiceNow, contribute to the knowledge base, and maintain asset inventories while supporting after-hours needs as required.

Qualifications

• Bachelor’s degree or technical college training (or equivalent).
• Experience in the legal industry is preferred.
• Right to work in the United Kingdom.
• Minimum 5 years of relevant experience.
• Experience providing support in Windows 11, macOS and iOS environments.
• Experience providing IS support in a Legal or Professional Services environment.
• Superior experience with computer hardware, printers, smartphones, and audio-visual communications equipment.

Responsibilities

• Deliver effective and timely IS services for hardware and software.
• Interact with customers in person when possible.
• Deploy and maintain equipment and data networks per IS guidance.
• Act as second-level technical resource to resolve issues.
• Log issues in ServiceNow and update knowledge base.
• Promote usage of firm-provided software applications.
• Maintain equipment inventory in the Asset Management System.
• Provide after-hours technical support as required.
• Follow firm policies and participate in IS projects.
• Set up and troubleshoot audio-visual equipment for live events.

Skills

Customer service oriented

Strong communication

Team player

Problem solving

Work under pressure

Organisational skills

Flexible

Relationship building

Education

Bachelor’s degree or technical college training

Tools

ServiceNow

Office 365/Exchange Online

SCCM

Intune

Job description

Gibson Dunn in London is seeking an IS Support Specialist to provide second-level technical support to clients and assist with IS operations on-site. The role requires hands-on IT support across hardware, software, audiovisual systems, and collaboration tools, with a focus on timely service delivery.

You will log issues in ServiceNow, contribute to the knowledge base, and maintain asset inventories while supporting after-hours needs as required.