London Lettings Ops Coordinator – Tower Bridge

Knight Frank; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Knight Frank is recruiting an Operations Coordinator for the Southbank Tower Bridge Lettings team in London. You will be involved in customer experience, lettings administration, and cross-functional processes to keep daily operations smooth.

You will support high standards of service, maintain accurate records in our systems, and help drive efficiency across departments. The role focuses on organisation, cooperation, and a proactive approach to daily tasks.

Qualifications

• 3+ years in operations, administration or secretarial roles preferred.
• Proficient with Microsoft Office suite (Word, Excel, Outlook).
• Calm under pressure with strong attention to detail.

Responsibilities

• Deliver excellent internal and external customer experience in every interaction.
• Support Lettings administration and office operations to documented timelines.
• Create and manage property records and instructions in inhouse systems.
• Maintain file hygiene, accurate HUB records, and EPC/marketing collateral.
• Assist with reporting for weekly, monthly, and ad hoc meetings.
• Assist with KYC/CDD processes and GDPR/data security compliance.
• Coordinate with stakeholders to support onboarding and training of new staff.
• Support local marketing, listings, and office events as needed.

Skills

Microsoft Office

Organisational skills

Attention to detail

Communication

Team player

Tools

HUB

QUBE

Global Life

NorthRow

Job description

Knight Frank is recruiting an Operations Coordinator for the Southbank Tower Bridge Lettings team in London. You will be involved in customer experience, lettings administration, and cross-functional processes to keep daily operations smooth.

You will support high standards of service, maintain accurate records in our systems, and help drive efficiency across departments. The role focuses on organisation, cooperation, and a proactive approach to daily tasks.