Lettings Operations & Client Experience Specialist

Knight Frank; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Knight Frank is seeking an Operations Coordinator to join the Southbank and Tower Bridge Lettings team in London. You will support customer experience, lettings administration, and office operations while ensuring compliance and efficient processes across multiple platforms.

Key responsibilities include managing property records, coordinating with suppliers, preparing reports, and assisting with onboarding and training. This role offers a competitive salary within a dynamic, client-focused firm.

Qualifications

• 3 years+ in a similar operations, administration or secretarial role preferred.
• Proficient with Microsoft Office packages.
• Excellent standard of English grammar and spelling.
• Self-motivated and a team player.

Responsibilities

• Provide exceptional customer experience in every interaction.
• Answer incoming/outgoing calls and welcome clients with accurate information.
• Maintain tidy office and reception area.
• Assist with KYC/CDD processes and ensure compliance with best practice.
• Create and manage property records and instructions in-house system.
• Organise EPCs, photos and floorplans with external suppliers.
• Support with new starter and team training; roll out initiatives.

Skills

Microsoft Office

Attention to detail

English grammar & spelling

Self-motivation

Calm under pressure

Flexibility & adaptability

Team player

Tools

MS Excel

Power BI

Job description

Knight Frank is seeking an Operations Coordinator to join the Southbank and Tower Bridge Lettings team in London. You will support customer experience, lettings administration, and office operations while ensuring compliance and efficient processes across multiple platforms.

Key responsibilities include managing property records, coordinating with suppliers, preparing reports, and assisting with onboarding and training. This role offers a competitive salary within a dynamic, client-focused firm.