London IT Support Engineer – Hybrid & Exec Support

PPRO; Greater London; On-site; GBP 35,000 - 60,000; Full time

Benefits offered by this job

Hybrid on-site structure (3 days/week)

GBP 1,000 learning budget

BUPA health care plan

5% pension matching

Enhanced family leave

Workplace nursery scheme

Gym membership contribution

Mental Health Platform access

Job summary

PPRO is hiring a Colleague Support Engineer to provide 1st/2nd line IT support for the London team and collaborate with global hubs. You’ll manage Okta access, device lifecycles, and secure onboarding while enabling high-stakes collaboration across locations.

The role requires 3+ years in IT support, strong English communication, and experience with macOS/Windows. Hybrid and office-based options exist in a people-first, growth-focused environment.

Qualifications

• Proven track record in IT support, with equivalent practical experience or a relevant degree.
• 3+ years of experience resolving complex technical issues in dynamic environments.
• Ability to work onsite in our London office 5 days a week (must be UK-based with right to work).
• Strong communication skills in English, both written and spoken.
• Solid background supporting enterprise macOS and Windows operating systems.
• Familiarity with enterprise platforms such as Okta, Google Workspace, Intune, Jira, or Workspace ONE.

Responsibilities

• Deliver exceptional 1st and 2nd line IT support to empower our London team, while collaborating on global support initiatives.
• Provide white-glove IT support services to executive team members, ensuring rapid resolution and seamless experience for critical business operations.
• Administer access management via Okta and terraform to ensure secure, seamless employee onboarding and daily operations.
• Manage the full macOS and Windows device lifecycle, ensuring endpoints are secure, up-to-date, and performing optimally.
• Drive innovation by introducing modern AI productivity tools, such as Claude, to help team members optimize daily workflows.
• Champion the IT employee lifecycle, driving memorable onboarding experiences for new starters and smooth offboardings.
• Optimize office network connectivity and audio/visual hardware across meeting rooms and workstations to enable effortless collaboration.
• Author and refine knowledge base documentation, encouraging self-service problem solving across the organization.
• Partner with vendor networks to streamline local hardware procurement, software licensing, and repair management.

Skills

IT support

Communication

Team collaboration

Education

Relevant degree

Tools

Okta

Google Workspace

Intune

Jira

Workspace ONE

Job description

PPRO is hiring a Colleague Support Engineer to provide 1st/2nd line IT support for the London team and collaborate with global hubs. You’ll manage Okta access, device lifecycles, and secure onboarding while enabling high-stakes collaboration across locations.

The role requires 3+ years in IT support, strong English communication, and experience with macOS/Windows. Hybrid and office-based options exist in a people-first, growth-focused environment.