London IT Engineer: VMware, Microsoft & On-Site Support

Carden IT Services Ltd; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Carden IT Services Ltd in London is seeking an IT Support Technician to provide technical support to SMEs across the UK. You will respond to phone calls and tickets, install and maintain IT and telecoms infrastructure, and contribute to IT projects for a growing client base.

Flexible and remote working arrangements are available, with on-site visits to London clients during business hours. The role requires a friendly telephone manner, strong attention to detail, and at least two years in IT

Qualifications

• Friendly and responsive telephone manner.
• Excellent attention to detail.
• Ability to solve problems under pressure, prioritising effectively.
• Excellent timekeeping.
• Good first‑time fix rate.
• Self-learning is essential; Microsoft qualifications beneficial but not essential.
• At least 2 years experience solving I.T. related problems in a similar role.

Responsibilities

• Respond to phone calls and ticket requests from SMEs.
• Install and maintain IT and telecoms infrastructure for the company’s growing client base.
• Work on IT projects.

Skills

Friendly telephone manner

Attention to detail

Problem solving under pressure

Timekeeping

First-time fix

2+ years IT support experience

Microsoft qualifications beneficial

Tools

Office 365

VMware ESXi

Active Directory

DNS/DHCP

VPNs & firewalls

Backup solutions (Veeam/Datto)

Job description

Carden IT Services Ltd in London is seeking an IT Support Technician to provide technical support to SMEs across the UK. You will respond to phone calls and tickets, install and maintain IT and telecoms infrastructure, and contribute to IT projects for a growing client base.

Flexible and remote working arrangements are available, with on-site visits to London clients during business hours. The role requires a friendly telephone manner, strong attention to detail, and at least two years in IT