Network Engineer / VMWare / Microsoft / Networking (London)

Carden IT Services Ltd; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Carden IT Services Ltd in London is seeking an IT Support Technician to provide technical support to SMEs across the UK. You will respond to phone calls and tickets, install and maintain IT and telecoms infrastructure, and contribute to IT projects for a growing client base.

Flexible and remote working arrangements are available, with on-site visits to London clients during business hours. The role requires a friendly telephone manner, strong attention to detail, and at least two years in IT

Qualifications

• Friendly and responsive telephone manner.
• Excellent attention to detail.
• Ability to solve problems under pressure, prioritising effectively.
• Excellent timekeeping.
• Good first‑time fix rate.
• Self-learning is essential; Microsoft qualifications beneficial but not essential.
• At least 2 years experience solving I.T. related problems in a similar role.

Responsibilities

• Respond to phone calls and ticket requests from SMEs.
• Install and maintain IT and telecoms infrastructure for the company’s growing client base.
• Work on IT projects.

Skills

Friendly telephone manner

Attention to detail

Problem solving under pressure

Timekeeping

First-time fix

2+ years IT support experience

Microsoft qualifications beneficial

Tools

Office 365

VMware ESXi

Active Directory

DNS/DHCP

VPNs & firewalls

Backup solutions (Veeam/Datto)

Job description

Location: Must live in or be able to travel to London. Candidates from locations farther away are not eligible.

Responsibilities

As part of a fast‑growing IT company, you will provide technical support services to SMEs across the UK. Your day‑to‑day tasks include responding to phone calls and tickets, installing and maintaining IT and telecoms infrastructure for the company’s growing client base, and working on IT projects.

Required Knowledge & Skills

• Friendly and responsive telephone manner
• Excellent attention to detail
• Ability to solve problems under pressure, prioritising effectively
• Excellent timekeeping
• Good first‑time fix rate
• At least 2 years experience solving I.T. related problems in a similar role
• Microsoft qualifications are beneficial, but not essential; training will be provided. Self‑learning is essential for success.

Required Experience

• Microsoft Operating Systems (desktop and server 2012 – 2019)
• Office 365 (licensing, setup, migration)
• VMware ESXi/VCentre Server
• Active Directory, Group Policy, DNS, DHCP, etc.
• VPNs, router and firewalls
• Networking – WAN, LAN, security, SSL, IP routing, switching
• Anti‑Virus platforms such as Trend Micro
• Backup solutions (Veeam Backup and Replication, Datto)

What To Expect

• Flexible and remote working arrangements
• A company culture that promotes work/life balance
• Commitment to ongoing learning and development
• On‑site IT services to London clients between 8:30 am and 5:00 pm, 5 days per week
• Work from home when client visits are not required, providing IT support
• 8.5 hours per day plus a half‑hour or 1‑hour break (breaks can be split if 1 hour)
• 22 statutory holidays, plus bank holidays and 2 Christmas days, plus birthdays off
• 5+ year service bonus of one additional day per year, up to a total of 27 days

Summary

• You will provide onsite IT services to London clients.
• Excellent telephone manner and client‑facing presence are essential.
• Minimum of 2 years experience solving I.T. related problems in a similar role.
• Microsoft qualifications are beneficial but not required; training provided with emphasis on self‑learning.