London Helpdesk & Front of House Coordinator — 30hrs

Anabas (UK 2) Ltd; Greater London; On-site; GBP 18,000 - 25,000; Part time

Benefits offered by this job

33 days annual leave

Employee Assistance Programme

Cycle to Work scheme

Recognition and Reward scheme

Company events

Aviva Digital GP service

Training and development opportunities

Subsidised gym membership

Healthy snacks and drinks

Job summary

Anabas (UK 2) Ltd in London (White City) is seeking a proactive Helpdesk and Front of House Coordinator. This permanent role covers reception, call handling via Teams, and on-site coordination with facilities and contractors.

You will manage visitor flow, coordinate events, log requests in QFM CAFM, and produce monthly reports. Strong customer service, organisation, and IT skills are essential; 30 hours per week, Monday to Friday, 10:00 to 16:00.

Qualifications

• Excellent customer service and organisational skills.
• Strong communication and IT proficiency with MS Office and CAFM systems.
• Reliable, self-motivated and able to manage multiple priorities.

Responsibilities

• Manage high volumes of calls and emails via Teams and Office 365, coordinate client requests with onsite teams.
• Plan and coordinate internal events, liaise with hospitality vendors and clients.
• Log and track client requests in the QFM CAFM system, ensuring SLA alignment and timely resolution.
• Coordinate with engineers, facilities and FOH teams to schedule work and update records.
• Prepare quotations and monthly reports; manage purchase orders in Sage.

Skills

Communication skills

Organisational skills

IT proficiency

Customer service

Tools

Office 365

QFM CAFM system

Sage

Job description

Anabas (UK 2) Ltd in London (White City) is seeking a proactive Helpdesk and Front of House Coordinator. This permanent role covers reception, call handling via Teams, and on-site coordination with facilities and contractors.

You will manage visitor flow, coordinate events, log requests in QFM CAFM, and produce monthly reports. Strong customer service, organisation, and IT skills are essential; 30 hours per week, Monday to Friday, 10:00 to 16:00.