London - Head Waiter

Ivy Restaurants Ltd; Greater London; On-site; GBP 1,653,000 - 2,204,000; Full time

Benefits offered by this job

Competitive pay (Hourly)

Management Career Development Program

Extra holiday allowance

Staff discount 50%

Gift voucher on anniversaries

Refer a Friend Bonus

Discounts at retailers

20 hours minimum contract

Job summary

Ivy Restaurants Ltd invites applications for a Head Waiter to lead a service section, take orders, and deliver exceptional guest experiences. You will guide a team of Commis Waiters, monitor service standards, and contribute to a positive dining atmosphere within a classic mid‑century Italian inspired setting.

You should have 1+ year’s Head Waiter experience, a professional approach to service excellence, and a collaborative, team‑oriented mindset.

Qualifications

• 1+ years of experience in a Head Waiter role.
• Professional service standards and guest satisfaction focus.
• Strong teamwork and communication under busy service.
• Commitment to inclusive, high‑quality hospitality.

Responsibilities

• Control a section during service and ensure smooth flow.
• Take food orders and deliver a professional bill service.
• Direct and motivate Commis Waiters and support team welfare.
• Uphold safety and service standards throughout shifts.

Skills

People management

Customer service

Team leadership

Under pressure

Job description

Drawing inspiration from mid-century Italian elegance, Harry's beckons you to experience its warm ambience, where rustic charm seamlessly blends with culinary excellence amid rich, dark wood accents and the heartfelt spirit of traditional Italian hospitality. Our establishments are sanctuaries of Italian culture, creating an inviting atmosphere that transports guests to the very heart of Italy.

.

We’re searching for a dynamic Head Waiter to join our team and become part of something special.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Head Waiter will involve controlling a section during service, taking food orders, serving guests and providing a professional bill service. Responsible for directing and motivating a team of Commis Waiters, you will also take an active interest in your team’s welfare, safety, and professional development.

About you: You have at least 1+ years’ experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.