Head Waiter

Ivy Restaurants Ltd; Greater London; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay (Hourly + Tronc)

Management career development program

Extra holiday allowance after 5 years

Staff discount 50%

Gift voucher on anniversaries

Refer a friend bonus

Discounts on retailers/travel/entert.

20 hours minimum contract

Job summary

The Ivy Restaurants Ltd in Greater London is seeking a dynamic Head Waiter to join our team. You will manage a section, take orders, serve guests, and ensure a five-star dining experience.

With at least 1 year in a similar role, you are a professional, calm under pressure, and a proven team player. We offer competitive hourly pay, a career development program, and generous staff benefits.

Qualifications

• Experience in a head waiter role or similar frontline hospitality position.
• Strong customer service orientation and professional appearance.
• Able to lead a small team and maintain service standards under pressure.

Responsibilities

• Manage a section during service, take food orders, serve guests and process bills.
• Direct and motivate a team of junior waiters; supervise welfare, safety and development.
• Ensure high standards of hospitality and guest satisfaction throughout service.

Skills

Customer service

Team leadership

Resilience under pressure

Job description

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Drawing inspiration from mid‑century Italian elegance, Harry's beckons you to experience its warm ambience, where rustic charm seamlessly blends with culinary excellence amid rich, dark wood accents and the heartfelt spirit of traditional Italian hospitality. Our establishments are sanctuaries of Italian culture, creating an inviting atmosphere that transports guests to the very heart of Italy.

We’re searching for a dynamic Head Waiter to join our team and become part of something special.

Key elements of your role as Head Waiter

will involve controlling a section during service, taking food orders, serving guests and providing a professional bill service. Responsible for directing and motivating a team of Commis Waiters, you will also take an active interest in your team’s welfare, safety, and professional development.

About you:

You have at least 1+ years’ experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player.

The Ivy Collection

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us:

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.