London Front Desk & Client Experience Specialist

Bird & Bird; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Private medical cover

Life assurance

Critical illness cover

Cycle to work scheme

Online GP appointments

Discounted gym memberships

Electric vehicle scheme

Job summary

Bird & Bird in London is recruiting a Receptionist to join the Office Services team. You will provide exceptional client service, manage visitor arrival, and support meeting room bookings and coordination across departments.

The role requires a proactive, professional approach and flexibility to cover shifts from 7am to 8pm. Previous front office experience in a corporate environment is desirable.

Qualifications

• Excellent understanding of professional client services and care.
• Previous front office experience, preferably in a corporate environment.
• Ability to manage bookings, visitors and communications professionally.

Responsibilities

• Meet and greet clients and visitors; inform relevant parties of arrival.
• Anticipate needs and seek ways to improve client satisfaction.
• Check conference room bookings and liaise with Catering, Cleaners, AV and Office Services.
• Ensure rooms are clean, tidy and stocked; ensure equipment works.
• Booking/managing meeting rooms using Eptura/Condeco system.
• Answer phones and handle e-mail inquiries, including taxi bookings.
• Liaise with departments about complaints, faults and repairs; inform client.
• Adhere to firm policies and procedures; act as an ambassador of the firm.
• Be a reliable, honest, active team member.

Skills

Client service

Organisational skills

Verbal & written communication

Calm under pressure

Professional representation

Tools

Eptura/Condeco

Job description

Bird & Bird in London is recruiting a Receptionist to join the Office Services team. You will provide exceptional client service, manage visitor arrival, and support meeting room bookings and coordination across departments.

The role requires a proactive, professional approach and flexibility to cover shifts from 7am to 8pm. Previous front office experience in a corporate environment is desirable.