Receptionist

Bird & Bird; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Private medical cover

Life assurance

Critical illness cover

Cycle to work scheme

Online GP appointments

Discounted gym memberships

Electric vehicle scheme

Job summary

Bird & Bird in London is recruiting a Receptionist to join the Office Services team. You will provide exceptional client service, manage visitor arrival, and support meeting room bookings and coordination across departments.

The role requires a proactive, professional approach and flexibility to cover shifts from 7am to 8pm. Previous front office experience in a corporate environment is desirable.

Qualifications

• Excellent understanding of professional client services and care.
• Previous front office experience, preferably in a corporate environment.
• Ability to manage bookings, visitors and communications professionally.

Responsibilities

• Meet and greet clients and visitors; inform relevant parties of arrival.
• Anticipate needs and seek ways to improve client satisfaction.
• Check conference room bookings and liaise with Catering, Cleaners, AV and Office Services.
• Ensure rooms are clean, tidy and stocked; ensure equipment works.
• Booking/managing meeting rooms using Eptura/Condeco system.
• Answer phones and handle e-mail inquiries, including taxi bookings.
• Liaise with departments about complaints, faults and repairs; inform client.
• Adhere to firm policies and procedures; act as an ambassador of the firm.
• Be a reliable, honest, active team member.

Skills

Client service

Organisational skills

Verbal & written communication

Calm under pressure

Professional representation

Tools

Eptura/Condeco

Job description

We have an exciting opportunity for a Receptionist to join our Office Services team in London. The objective of this role is to provide exceptional service to our clients. A "can do" attitude is essential; together with the ability to be professional at all times and taking ownership of any situation.

The Reception team consists of a team of Receptionists and a Reception Manager working various shifts between 7 am and 8 pm. The team covers both client and internal meeting room checks, books and manages all meetings within the building, in charge of visitor management, responsible for stationary, arranging taxis for clients and internal staff when required, assisting with events and supporting the Hospitality team when necessary.

Key Responsibilities

• Meeting and greeting clients and visitors and informing relevant parties of their arrival.
• Ensuring clients' needs are anticipated and always met and pro-actively seeking ways to improve client satisfaction.
• Checking the conference room bookings and liaise where appropriate with Catering, Cleaners, AV and Office Services regarding refreshments and requirements.
• Ensuring rooms are clean, tidy and stocked with stationery, all equipment is in working order.
• Booking/managing meeting rooms using Eptura/Condeco room booking system.
• Answering the phone and handling e-mail enquiries, including taxi bookings.
• Liaising with all relevant departments regarding complaints, faults and repairs and keeping the client informed.
• To be fully aware of all firm policies and work within the given procedures and standards.
• Always acting as an ambassador of the firm; a reliable, honest and active member of the team.

What You'll Bring

• Ability to demonstrate a deep understanding of professional client services and care.
• Excellent organisational skills.
• Excellent verbal and written communication skills (fluent in written and spoken English).
• Ability to keep calm in challenging situations and be able to represent the firm professionally when called into client meetings to troubleshoot.
• A good understanding of the business, a sense of clients' needs and commitment to delivering quality services.
• Previous Front Office experience, preferably within a corporate environment.
• Eptura/Condeco or other room booking system knowledge.
• Flexibility is required to cover shifts between 7am and 8pm as and when required.

What's In It For You

We provide comprehensive support for our colleagues' health and wellbeing, including private medical cover, life assurance, critical illness cover, and regular health assessments. In addition, we offer a range of lifestyle benefits designed to help our team live their best lives, such as a cycle to work scheme, access to online GP appointments, discounted gym memberships, and an electric vehicle scheme.

If you require any assistance, please email us at [e-mail]

Bird & Bird opens up a world of possible for lawyers and professionals everywhere. Working for a leading international law firm like Bird & Bird means working alongside people who are truly collegiate in the way they work with everyone. We work as one global team, with over 70% of work involving people from across the firm. And that's only increasing! It's this common purpose and shared approach that makes for a more productive and collaborative place to work. Your firm. Your future.

If you want to find out more, visit www.twobirds.com

As a disability and neurodiversity inclusive employer we want to ensure that you have a barrier-free recruitment experience at Bird & Bird. If you require any adjustments during the recruitment process, please provide details to your recruitment contact who will be in touch to discuss any details provided and understand more about your individual adjustment needs.