London Employee Experience Lead

SIG; Greater London; On-site; GBP 52,000 - 66,000; Full time

Job summary

Susquehanna seeks an experienced Employee Experience Manager to lead the London office environment, coordinating with Facilities, IT, Security, and vendors to deliver seamless services and a welcoming atmosphere for employees, candidates, and visitors.

You will own and improve employee services, events, and programming, establish clear processes, and partner with the Front Desk to maintain a professional experience aligned with Susquehanna's culture across the region.

Qualifications

• 5–7+ years of experience in office management, workplace experience, facilities coordination, or corporate events.

Responsibilities

• Lead the delivery of Employee Experience across the London office, creating a welcoming, engaging and inclusive workplace.
• Partner with Facilities and internal stakeholders to ensure the London office provides a welcoming, professional and engaging environment for employees, candidates, clients and visitors.
• Oversee and create elevated company events, team off-sites, milestone celebrations, employee perks and amenities, overseeing programming from concept through to final execution.
• Manage relationships with Employee Experience vendors, ensuring high standards of service delivery.
• Lead, coach and develop the London Employee Experience team, creating a high-performing and customer-focused function.
• Maintain a dotted-line working relationship with the Facilities Manager, Food Program Manager, Front Desk and IT Manager to align on food program requirements, space planning, moves/adds/changes, equipment needs, and technology in shared spaces
• Partner with regional and global Employee Experience and HR on initiatives, onboarding experience, benefits and employee engagement efforts
• Partner with Recruiting, Hospitality, Facilities, and other teams to anticipate busy periods, including new hire and intern onboarding, recruiting activity, office moves, and overlapping events, and coordinate employee support, services, and resources to ensure a smooth, welcoming experience.

Skills

Office management

Workplace experience

People leadership

Vendor management

Project management

Communication

Cross-functional collaboration

Event planning

Job description

Susquehanna seeks an experienced Employee Experience Manager to lead the London office environment, coordinating with Facilities, IT, Security, and vendors to deliver seamless services and a welcoming atmosphere for employees, candidates, and visitors.

You will own and improve employee services, events, and programming, establish clear processes, and partner with the Front Desk to maintain a professional experience aligned with Susquehanna's culture across the region.