London Data Centre Shift Engineer

CDS, an HPE company; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

CDS, an HPE company, is seeking a Data Centre Engineer to support customer environments across Lewisham and London Docklands on a 24x7x365 shift rota. You will perform hands-on support for HPE and Dell server hardware in a multi-vendor data centre and deliver structured cabling, including testing of copper and fibre-optic infrastructure.

Role responsibilities include IMACD tasks, escorting third-party engineers, site access management, and goods-in/goods-out processes.

Qualifications

• Experience in data centre environments.
• Hands-on hardware maintenance and break-fix.
• Experience with customer engagement during incidents.
• Understanding of incident lifecycle and SLAs.

Responsibilities

• Install, maintain and provide break-fix support for customer hardware.
• Perform hardware replacement activities for HPE and Dell server estates.
• Install, terminate, patch and test structured cabling and fibre optic infrastructure.
• Deliver data centre operational and facilities support activities.
• Build and maintain strong customer relationships and satisfaction.
• Diagnose and resolve technical issues, escalate to meet SLAs.
• Provide timely updates to customers during incident lifecycle.
• Communicate effectively with stakeholders at all levels.
• Remain calm under pressure and proactively resolve problems.

Skills

HPE ProLiant

Dell servers

Structured cabling

Health & Safety

MS Office

Customer service

Tools

ServiceNow

Job description

CDS, an HPE company ,(CDS) is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to HPE customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1600 employees and embraces all of HPE's values and commitments to employees and customers alike.

Job Description

We are looking for a Data Centre Engineer to join our team, supporting customer environments across Lewisham and London Docklands on a 24x7x365 shift rota.

The successful candidate will provide hands-on support for HPE and Dell server hardware within a multi-vendor data centre environment, as well as delivering structured cabling services including installation, termination, patching and testing of copper and fibre-optic infrastructure.

You will also carry out a range of data centre operational activities, including IMACD (Install, Move, Add, Change and Decommission) tasks, escorting third-party engineers, managing site access requests, and supporting goods-in/goods-out processes.

This is a customer-facing role requiring strong technical skills, excellent communication, and the ability to work effectively under pressure in a mission-critical environment.

Key Responsibilities

• Installation, maintenance and break-fix support of customer hardware.
• Hardware support and replacement activities for HPE and Dell server estates.
• Installation, termination, patching and testing of structured cabling and fibre optic infrastructure.
• Deliver data centre operational and facilities support activities.
• Build and maintain strong customer relationships, ensuring a high level of customer satisfaction.
• Diagnose and resolve technical issues, escalating where necessary to meet agreed SLAs.
• Provide timely updates to customers throughout the incident lifecycle.
• Communicate effectively with stakeholders at all levels, both verbally and in writing.
• Remain calm under pressure and demonstrate a proactive approach to problem resolution.

Required Skills & Experience

• Strong knowledge of HPE ProLiant, HPE BladeSystem and Dell server hardware.
• Experience working within a data centre environment.
• Proven experience with structured cabling and patching activities.
• Working knowledge of ServiceNow (SNOW).
• Understanding of ESD (Electrostatic Discharge) procedures and best practices.
• Good awareness of Health & Safety requirements within a data centre environment.
• Competent user of Microsoft Office applications.
• Strong customer service and stakeholder management skills.

Role Details

• Shift Pattern: 12-hour shifts (7am-7pm / 7pm-7am), including weekends and public holidays.
• Primary Location: Lewisham, South East London.
• Secondary Location: London Docklands (as required).
• Security Clearance: Security vetting required for site access.

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At CDS we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

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