Field Operations Administrator, Crawley

CDS, an HPE company; Winnersh; On-site; GBP 26,000 - 35,000; Full time

Job summary

CDS, an HPE company, is seeking a Field Operations Administrator for Gatwick Airport to provide administrative support to the Network and Telephony team, coordinating tasks, assets and stakeholder communications.

The role is onsite at Gatwick, 09:00–17:30, Monday to Friday. You will track SLAs, liaise with suppliers, assist with billing and invoicing, manage stock and access processes, and help with project administration and reporting to ensure high-quality service delivery.

Qualifications

• Experience dealing with suppliers.
• Experience with billing and financial administration.
• IT literate with Microsoft Office and similar software.
• Experience creating reports, data analysis and presentations.
• Confident, collaborative with strong customer service and communication skills.
• Highly organised with ability to meet deadlines in a fast-paced environment.
• Proactive approach and ownership of tasks.
• Strong attention to detail and record-keeping.
• Capable of completing Gatwick Airport security clearance.
• Able to reliably commute to Gatwick Airport on-site.

Responsibilities

• Support allocation and tracking of IT tasks with records and SLAs.
• Assist with scheduling team meetings and preparing content.
• Communicate Gatwick Notices to the team.
• Produce monthly SLA data and service improvement reporting.
• Maintain relationships with Gatwick IT, stakeholders and suppliers.
• Administer Gatwick mobile phone estate and service requests.
• Log faults with third-party suppliers and support issue resolution.
• Support stock and spares system administration.
• Assist with project-related admin including invoicing and closures.
• Support telecom billing activities and forecast submissions.
• Maintain document library and coordinate reviews.
• Manage BAU/Project team rota and resource planning.
• Coordinate onboarding for new starters including inductions and safety training.
• Support Health & Safety compliance and SafeContractor activities.
• Collaborate with administration team for continuity of service.
• Identify process improvement opportunities.

Skills

Supplier management

Billing & admin

IT literacy

Reporting & data

Customer service

Organised / time management

Proactivity & ownership

Attention to detail

Security clearance

Onsite commuting

Tools

Microsoft Office

Job description

Job Description

CDS, an HPE company ,(CDS) is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to HPE customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1600 employees and embraces all of HPE’s values and commitments to employees and customers alike.

ROLE SUMMARY:

The Field Operations Administrator role provides essential administrative and coordination support to the Gatwick Network and Telephony team. Acting as a central point for operational administration, the role supports service delivery, supplier management, telecommunications administration, compliance activities, reporting, resource planning and project coordination.

Working closely with the Team Leader, onsite engineers, Gatwick stakeholders and third-party suppliers, the role helps ensure operational processes are maintained, customer requirements are supported, and the team has the information, resources and administrative support required to deliver a high-quality service to Gatwick Airport.

This is an onsite role based at Gatwick Airport, requiring attendance Monday to Friday, 09:00-17:30 (excluding Bank Holidays), to support operational activities, stakeholder engagement and day-to-day team coordination.

DETAILED JOB DESCRIPTION:

The tasks will include, but are not limited to:

• Support the allocation and tracking of IT tasks, ensuring records are maintained accurately and activities progress within agreed SLAs and ITIL processes.
• Assist with the scheduling of regular team meetings, preparation of meeting content, and associated administrative activities in conjunction with the Team Leader.
• Support the review of Gatwick Notices and ensure relevant information is communicated to the team.
• Produce monthly SLA data and reporting for review by the Team Leader, highlighting any issues and supporting service improvement activities.
• Support the Team Leader in maintaining strong working relationships with Gatwick IT, key stakeholders, and third-party suppliers.
• Administer Gatwick’s mobile phone estate, dealing with queries, upgrades, replacements and general service requests as required.
• Log and monitor faults with third-party suppliers, supporting the timely resolution of issues.
• Support the administration of the stock and spares system, ensuring stock levels and records are maintained accurately.
• Support quotation, scheduling and administrative activities relating to project and service requirements that fall outside the standard support service provision, including project closure and invoicing activities.
• Assist with telecommunications billing activities, including tracking one-off charges and income, analysing account information, supporting forecast submissions, investigating billing disputes and processing credit requests where applicable.
• Maintain the document library and coordinate document reviews, tracking status and assigning reviews to appropriate subject matter experts.
• Maintain the BAU Network and Telephony team rota, coordinate holiday requests and support resource planning activities, escalating conflicts or concerns where required, and ensure accurate resource schedules are maintained and shared with Gatwick stakeholders.
• Administer BAU and Project team ID pass and parking processes, including applications, renewals, amendments and status tracking.
• Coordinate onboarding activities for new starters, including inductions, health and safety training, PPE requirements, equipment allocation and local site administration, working closely with the Team Leader to support new employees through their probation period.
• Support the administration and tracking of BAU and Project team Health & Safety requirements, including training compliance, documentation maintenance and annual SafeContractor activities.
• Proactively work with other members of the administration team, sharing responsibilities and developing skills to ensure continuity of service during periods of absence.
• Identify opportunities for process improvement and support the implementation of approved changes.

REQUIRED SKILLS/QUALIFICATIONS:

• Experience dealing with suppliers.
• Competent dealing with common billing and financial administration activities.
• IT literate and competent with Microsoft Office and similar software.
• Experience creating reports, data analysis and presentations.
• Confident, collaborative working style with excellent customer service and communication skills at all levels.
• Highly organised with the ability to work in a fast-paced, structured manner to meet deadlines.
• Proactive approach to work activities and support of colleagues.
• Demonstrated ability to recognise and react to situations with a sense of urgency and ownership.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Must be capable of successfully completing Gatwick Airport’s security clearance process, including the associated employment and background checks.
• Able to reliably commute to Gatwick Airport and maintain regular onsite attendance in support of the operational requirements of the role.

DESIRABLE SKILLS/QUALIFICATIONS:

• Previous experience supporting a Team Leader, Service Delivery function or operational support team.
• Experience working within a regulated, secure or safety-critical environment.
• Understanding of key IT technologies sufficient to support effective coordination and administration of work activities.
• Knowledge of ITIL and associated service management processes.
• Experience within an IT, telecommunications or technical support environment.
• Given the requirement for regular onsite attendance, candidates located within a reasonable commuting distance of Gatwick Airport are preferred.

Be challenged. Be inspired. Help us deliver the difference.

At CDS we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Visit our privacy policy here:

https://www.hpecds.com/policies/recruitmentNotice.html

Here you can access our GDPR policy:

https://www.hpe.com/us/en/legal/privacy.html

Come to CDS, we are waiting for you!!

#WeDeliverTheDifference