Hybrid Claims Operations Associate

Travelers Canada; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Holiday entitlement (25 days +)

Wellness programme

Volunteer rewards

Job summary

Travelers Canada is hiring an Associate Claim Operations Professional in a hybrid UK role, based in London or Redhill. The role supports transactional and partial claim handling, invoicing, minor adjudication and analytics within the Claims Operations team.

You will work with multiple claim centers across Europe, maintain relationships with partners and customers, and help ensure service standards are met. Some knowledge of Lloyds systems and data entry is expected.

Qualifications

• Minimum GCSE level or equivalent educational standard or relevant experience in a claims or claims support role.
• Working knowledge of Microsoft Office products such as Excel, Word and PowerPoint.
• Experience in general insurance claims or financial services support.
• Basic customer relationship skills and clear communication abilities.

Responsibilities

• Carry out administrative tasks and partial claim handling including invoice approval and minor adjudication.
• Assist with MI and Analytics, financial control, assessment, monitoring and validation.
• Provide support to Claim teams across locations in Europe.
• Maintain relationships with colleagues, partners and customers to achieve objectives.
• Communicate actions and impact with managers and colleagues.

Skills

Relevant work experience

I90 knowledge

Openbox knowledge

Lloyds claims systems

Data entry proficiency

Customer relationship skills

Written and spoken communication

Education

GCSE level or equivalent

Tools

I90

Openbox

Lloyds claims systems

Microsoft Office

Job description

Travelers Canada is hiring an Associate Claim Operations Professional in a hybrid UK role, based in London or Redhill. The role supports transactional and partial claim handling, invoicing, minor adjudication and analytics within the Claims Operations team.

You will work with multiple claim centers across Europe, maintain relationships with partners and customers, and help ensure service standards are met. Some knowledge of Lloyds systems and data entry is expected.