London-Based Helpdesk Customer Service Advisor

Macro; Greater London; On-site; GBP 21,000 - 27,000; Part time

Job summary

Macro, a London-based facilities management provider, seeks a Customer Service Advisor to deliver a professional helpdesk service across calls and emails. You will coordinate requests, log tasks, and support issue resolution while maintaining high service standards.

You should be customer-focused, well-organised, and able to work 3 days on, 3 days off, 8:00 AM to 5:00 PM. Weekend availability is required and you will join a supportive, technology-driven team.

Qualifications

• GCSE English at grade C or above or equivalent qualification/experience
• Experience providing helpdesk telephony and customer service
• Strong communication and organisational skills

Responsibilities

• Handle telephone calls and emails in a professional manner
• Coordinate requests, log tasks and follow up on actions
• Maintain accurate helpdesk records and respond promptly to client queries
• Support resolution of client issues and work with contractors

Skills

Helpdesk telephony

Customer service

Communication

Written and spoken English

Teamwork

Education

GCSE English (Grade C or above)

Tools

MS Windows

Excel

Outlook

CRM systems

Job description

Macro, a London-based facilities management provider, seeks a Customer Service Advisor to deliver a professional helpdesk service across calls and emails. You will coordinate requests, log tasks, and support issue resolution while maintaining high service standards.

You should be customer-focused, well-organised, and able to work 3 days on, 3 days off, 8:00 AM to 5:00 PM. Weekend availability is required and you will join a supportive, technology-driven team.