London-Based Customer Success Manager — Onboarding & Growth

Pylon Labs; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Commuter benefits

Parental leave

Paid time off

Annual offsite

Office meals

Fitness stipend

Job summary

Pylon is hiring a Customer Success professional to onboard customers in London, educate on new features, and expand adoption. You’ll partner with engineering to build tooling and share product feedback, while creating scalable learning content like webinars.

You’ll identify underutilized accounts and help shape our growing customer success motion. In-person role with chat/video support, strong organizational skills, and a passion for tinkering with the product are essential.

Qualifications

• Onboard customers and drive adoption.
• Communicate effectively with customers across channels.
• Analyze use-cases and propose practical solutions.

Responsibilities

• Onboard customers via calls to educate them on features.
• Continue to grow the customer success motion and drive engagement.
• Collaborate with engineering to build tooling and relay product feedback.
• Create scalable customer education like webinars and content.
• Identify and engage customers not using the product as expected.

Skills

Customer onboarding

Customer communication

Problem solving

Organization

Product feedback

Tools

Analytics dashboards

Job description

Pylon is hiring a Customer Success professional to onboard customers in London, educate on new features, and expand adoption. You’ll partner with engineering to build tooling and share product feedback, while creating scalable learning content like webinars.

You’ll identify underutilized accounts and help shape our growing customer success motion. In-person role with chat/video support, strong organizational skills, and a passion for tinkering with the product are essential.