London AV Event Technician - Onsite and Remote Support

Kinly’s Global Services; Greater London; Hybrid; GBP 42,000 - 47,000; Full time

Job summary

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor. Based in London, Kinly focuses on meeting room support for high-profile events and executive interactions.

This AV Event Technician role involves reviewing schedules, providing remote and in-room support, and coordinating with clients, vendors and venue managers to deliver flawless conference experiences.

Qualifications

• AV support technician with proven support experience.
• Excellent communications skills.
• Process & procedure oriented.
• Experience within a customer-facing role.
• Working knowledge of Cisco AV technologies.
• Industry standard certification (Cisco, Avixa , Crestron, Extron).
• Working knowledge and some experience with Cisco and other event related technologies and equipment.
• Working knowledge of Lighting and Acoustic skills.

Responsibilities

• Review Schedule for VIP Conferences.
• Review daily AV schedule and provide both remote and onsite room support.
• Provide first line break-fix support for all AV hardware.
• Ensure scheduled conferences are connected without any issues.
• Overall administrative works such as responding to AV support hotline calls and emails.
• Carry out daily proactive rooms checks.
• Review, respond and handle support tickets received into the AV queue (BlackRock’s incident management tool).
• Setup and provide in room support for events.
• Work with others within the team to support events, including pre-event testing of audio, wireless microphones, VC connections and displays.
• Liaising with clients for large events to understand client’s requirements.
• Attend pre-production meetings required for any scheduled special events.
• Primary Support to Operate in room systems for Global Production Events.
• Liaise with internal & external clients, vendors, venue account managers and project managers to successfully deliver events.

Skills

AV support

Communication skills

Customer-facing experience

Cisco AV tech

AV certifications

Education

Cisco/AV certifications

Crestron/Extron certifications

Avixa certification

Tools

Cisco equipment

VC systems

AV hardware

Job description

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor. Based in London, Kinly focuses on meeting room support for high-profile events and executive interactions.

This AV Event Technician role involves reviewing schedules, providing remote and in-room support, and coordinating with clients, vendors and venue managers to deliver flawless conference experiences.