Senior AV Event Technician - VIP Conference Support

Kinly’s Global Services; Greater London; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

Kinly is seeking an experienced AV Event Technician to join our London team. You will review VIP conference schedules, provide remote and on-site room support, and deliver first-line break-fix for AV hardware during high-profile events.

You will liaise with clients, vendors and project managers to ensure flawless event delivery, participate in pre-production meetings, and support global production events. This role involves rotating early and late shifts in a collaborative team setting.

Qualifications

• AV support technician with proven support experience.
• Excellent communications skills.
• Process & procedure oriented.
• Experience within a customer-facing role.
• Working knowledge of Cisco AV technologies.
• Industry standard certification (Cisco, Avixa , Crestron, Extron).
• Working knowledge and some experience with Cisco and other event related technologies and equipment.
• Working knowledge of Lighting and Acoustic skills.

Responsibilities

• Review Schedule for VIP Conferences.
• Review daily AV schedule and provide both remote and onsite room support.
• Provide first line break-fix support for all AV hardware.
• Ensure scheduled conferences are connected without any issues.
• Overall administrative works such as: responding to AV support hotline calls and emails.
• Carry out daily proactive rooms checks.
• Review, respond and handle support tickets received into the AV queue (BlackRock’s incident management tool).
• Setup and provide in room support for events.
• Working with others within the team to support events, including pre-event testing of audio, wireless microphones, VC connections and displays.
• Liaising with clients for large events to understand client’s requirements.
• Attend pre-production meetings required for any scheduled special events.
• Primary Support to Operate in room systems for Global Production Events.
• Liaise with internal & external clients, vendors, venue account managers and project managers to successfully deliver events.

Skills

AV support

Customer-facing

Cisco AV

Live events

Communication

Scheduling

Tools

Cisco

Avixa

Crestron

Extron

Job description

Kinly is seeking an experienced AV Event Technician to join our London team. You will review VIP conference schedules, provide remote and on-site room support, and deliver first-line break-fix for AV hardware during high-profile events.

You will liaise with clients, vendors and project managers to ensure flawless event delivery, participate in pre-production meetings, and support global production events. This role involves rotating early and late shifts in a collaborative team setting.