Logistics Solution Specialist

JD.COM; Milton Keynes; On-site; GBP 55,000 - 85,000; Full time

Job summary

JD.com is seeking a professional to advance system development and delivery for supply chain solutions. The role focuses on standardizing and productizing complex systems, coordinating across product and engineering teams, and ensuring delivery meets customer needs in a fast-paced B2B environment.

You will contribute to documentation, training, and ongoing improvement while supporting mid-tier customers and global projects.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Experience in system solutions, business analysis, or supply chain system implementation.
• Strong communication, coordination, and problem-solving abilities.

Responsibilities

• Conduct market research to drive standardization and productization of supply chain systems.
• Shorten onboarding cycles and align systems with business needs and market changes.
• Coordinate solution delivery for mid-tier customers with engineering resources.
• Oversee UAT test planning and coordinate cross-functional testing.
• Manage complex projects from planning to delivery, identifying risks and ensuring timelines.
• Develop and maintain system implementation documentation and training materials.
• Drive continuous improvement across processes and project delivery.

Skills

System solutions

Business analysis

Supply chain systems

Coordination & collaboration

Data analysis & management

Problem-solving

Education

Bachelor's degree or higher in a relevant field

Tools

Office software

Documentation tools

Job description

• System Development & Advancement: Conduct market research to drive the standardization, configuration, and productization of supply chain business systems. Shorten project onboarding cycles and ensure systems are better aligned with business needs and market changes, while continuously improving overall system performance.
• Solution Design & Delivery: Develop system solutions tailored for mid-tier customers. Produce industry-specific documentation on system capabilities, and coordinate product and engineering resources to drive solution implementation and delivery, meeting customer needs and strengthening the company's service capabilities in the relevant market.
• Testing Coordination & Reporting: Oversee the development of UAT test cases and test plan confirmation. Organize and coordinate cross-functional teams to participate in testing, produce comprehensive UAT test reports, and ensure system functionality meets quality standards.
• Project Management & Risk Control: Take ownership of complex projects from planning through delivery. Identify and manage potential risks throughout the project lifecycle, ensuring timely resolution and successful outcomes.
• Documentation & Training Support: Develop and maintain system implementation documentation, including user guides, training materials, and best practice resources. Conduct training sessions and provide ongoing support to internal teams and customers to drive system adoption and effective usage.
• Continuous Improvement: Implement continuous improvement processes to constantly enhance system service quality and project implementation efficiency. Identify opportunities for process optimization and drive best practices across the organization.

About You

• Education: Bachelor's degree or higher in a relevant field. Computer Science or other software-related majors are preferred.
• Experience: Proven experience in system solutions, business analysis, or supply chain system implementation. Experience working with mid-tier customers or in a B2B solution delivery environment is a plus.
• Technical Skills: Proficient in office software and system documentation tools. Solid data analysis and management skills with the ability to translate business requirements into technical solutions.
• Soft Skills: Possess a strong sense of responsibility, excellent communication and coordination skills, and strong logical thinking and problem-solving abilities. Ability to collaborate effectively across product, engineering, and customer-facing teams.
• Project Management: Demonstrated ability to manage complex projects, coordinate cross-functional resources, and deliver results on schedule. Experience with UAT processes and quality assurance is highly desirable.

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.