Logistics Solution Manager

JD.COM; High Wycombe; On-site; GBP 50,000 - 70,000; Full time

Job summary

JD.com is seeking a seasoned professional in the United Kingdom to drive system solutions and supply chain projects for mid-tier clients. You will lead design, delivery, and testing, coordinating cross-functional teams across product and engineering.

A strong focus on documentation, training, and continuous improvement will support client adoption and process excellence. Ideal candidates hold a Bachelor's degree with proven experience in business analysis, system implementation, and B2B solution

Qualifications

• Bachelor's degree or higher in a relevant field.
• Proven experience in system solutions, business analysis, or supply chain system implementation.
• Experience delivering B2B/mid-tier solutions.
• Strong communication and coordination skills.
• Ability to translate business requirements into technical solutions.

Responsibilities

• System Development & Advancement: standardize, configure, and productize supply chain systems to align with business needs.
• Solution Design & Delivery: tailor system solutions for mid-tier customers and coordinate resources for delivery.
• Testing Coordination & Reporting: oversee UAT test cases and reports to ensure quality.
• Project Management & Risk Control: lead complex projects end-to-end and manage risks.
• Documentation & Training Support: create user guides and training materials and provide ongoing support.
• Continuous Improvement: implement processes to improve service quality and efficiency across the organization.

Skills

Business analysis

System design

Project management

UAT coordination

Data management

Communication

Education

Bachelor's degree or higher

Tools

Documentation tools

Job description

What You\'ll Do

• System Development & Advancement: Conduct market research to drive the standardization, configuration, and productization of supply chain business systems. Shorten project onboarding cycles and ensure systems are better aligned with business needs and market changes, while continuously improving overall system performance.
• Solution Design & Delivery: Develop system solutions tailored for mid-tier customers. Produce industry-specific documentation on system capabilities, and coordinate product and engineering resources to drive solution implementation and delivery, meeting customer needs and strengthening the company\'s service capabilities in the relevant market.
• Testing Coordination & Reporting: Oversee the development of UAT test cases and test plan confirmation. Organize and coordinate cross-functional teams to participate in testing, produce comprehensive UAT test reports, and ensure system functionality meets quality standards.
• Project Management & Risk Control: Take ownership of complex projects from planning through delivery. Identify and manage potential risks throughout the project lifecycle, ensuring timely resolution and successful outcomes.
• Documentation & Training Support: Develop and maintain system implementation documentation, including user guides, training materials, and best practice resources. Conduct training sessions and provide ongoing support to internal teams and customers to drive system adoption and effective usage.
• Continuous Improvement: Implement continuous improvement processes to constantly enhance system service quality and project implementation efficiency. Identify opportunities for process optimization and drive best practices across the organization.

About You

• Education: Bachelor's degree or higher in a relevant field.
• Experience: Proven experience in system solutions, business analysis, or supply chain system implementation. Experience working with mid-tier customers or in a B2B solution delivery environment is a plus.
• Technical Skills: Proficient in office software and system documentation tools. Solid data analysis and management skills with the ability to translate business requirements into technical solutions.
• Soft Skills: Possess a strong sense of responsibility, excellent communication and coordination skills, and strong logical thinking and problem-solving abilities. Ability to collaborate effectively across product, engineering, and customer-facing teams.
• Project Management: Demonstrated ability to manage complex projects, coordinate cross-functional resources, and deliver results on schedule. Experience with UAT processes and quality assurance is highly desirable.

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you\’ll have the space to shape the future with us.

At JD.com, we\’re committed to building a diverse and inclusive workplace where everyone can thrive. We\’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.