Process Improvement Manager-Last Mile Delivery

JD.COM; Coventry; On-site; GBP 51,000 - 77,000; Full time

Job summary

JD.com is seeking a seasoned logistics professional to drive cost optimization and efficiency across delivery operations. You will standardize in-station processes, define system requirements with tech teams, and create reports to measure performance and quality.

The role requires 5+ years in logistics, a Bachelor’s degree or higher, and experience with BPMN tools and advanced Excel. Based in Germany with a focus on continuous improvement and training frontline teams.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 5+ years of experience in logistics and delivery/distribution.
• Experience in process optimization and SOP creation.
• Six Sigma experience is a plus.

Responsibilities

• Drive cost optimization, efficiency improvements, and process streamlining through data analysis.
• Optimize and standardize in-station processes such as receiving, sortation, route planning and loading.
• Create SOPs, workflows and work instructions.
• Define system requirements and collaborate with tech teams for functionalities and design.
• Create reports measuring performance and quality.
• Create training material and conduct train-the-trainer sessions.
• Lead root cause analysis to resolve performance gaps in In Station KPIs.
• Collaborate with station teams to capture challenges and promote changes.
• Drive continuous improvement by training frontline leaders on lean principles.

Skills

Lean principles

Six Sigma

SOP creation

Advanced Excel

Process optimization

BPMN tools

Communication

Education

Bachelor's degree or higher

Tools

BPMN tools

Job description

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

What You'll Do

• Driving cost optimization, efficiency improvements, and process streamlining through data analysis
• Optimization and standardization of in-station processes such as receiving, sortation, route planning and loading
• Creation of SOPs, workflows and work instructions
• Definition and scoping of system requirements and cooperation with tech teams for system functionalities and design
• Creation of reports measuring performance and quality
• Creation of training material and train the trainer sessions
• Lead root cause analysis (using Lean, 5S or similar tools) to resolve performance gaps in relevant In Station KPIs
• Collaborate with stations' teams to capture challenges and promote process changes
• Drive a culture of continuous improvement by training frontline leaders on lean principles
• Create and implement routines and mechanisms to drive improvement in the delivery stations

About You

• Bachelor's degree or higher; 5+ years of experience in the logistics and delivery/ distribution industry
• Preferably retail;e-commerce background
• Experience in process optimization, creation of SOPs
• Six Sigma experience is a plus
• Fluent English, which can be used as a working language; German or French proficiency preferred;
• Excellent communication and coordination skills, as well as the ability to implement systems;
• Advanced excel
• Improvement experience driven by BPMN tools
• The preferred base locations are Oberhausen, Munich, and Berlin; however, applications for other cities in Germany are also welcome

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.