Logistics & Returns Optimization Specialist

HeliosX Group; Royal Leamington Spa; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Annual leave

Private health insurance

Pension scheme

Cycle to work

Electric car scheme

Product discounts

L&D budget

Headspace access

Gym discounts

Job summary

HeliosX in Leamington Spa is seeking a highly organised Logistics Coordinator to join our Operations team. You will manage final mile operations across HeliosX brands, coordinate with courier partners, forecast demand, and ensure timely deliveries while supporting performance reporting and investigations into delivery issues.

This hands‑on role requires meticulous attention to detail, strong communication, and the ability to work in a fast‑paced startup environment.

Qualifications

• 5+ years experience in supply chain operations, carrier management or courier operations.
• Proven ability to work with internal and external stakeholders.
• Experience in a start-up/scale-up environment is desirable.
• Pharmacy/healthcare experience is an advantage but not essential.
• Demonstrated cross‑functional collaboration to achieve results.
• Strong data analysis and problem solving in logistics.

Responsibilities

• Maintain records and report on inbound/outbound shipments, inventory, returns and logistics performance.
• Manage returns with couriers and coordinate with partners, finance and customer service.
• Identify bottlenecks and develop measures to improve processes.
• Build relationships with internal teams, 3PLs and partners to resolve issues.
• Identify areas for logistics improvements and implement efficiency measures.
• Escalation point for day-to-day service failures and capex for cost control.
• Plan collections and communicate schedules with hubs.
• Review courier data to resolve live issues and improve delivery success.

Skills

Carrier management

Stakeholder mgmt

Start-up vibe

Healthcare knowledge

Excel/Sheets

ERP/MRP

Tools

ERP/MRP system

Job description

HeliosX in Leamington Spa is seeking a highly organised Logistics Coordinator to join our Operations team. You will manage final mile operations across HeliosX brands, coordinate with courier partners, forecast demand, and ensure timely deliveries while supporting performance reporting and investigations into delivery issues.

This hands‑on role requires meticulous attention to detail, strong communication, and the ability to work in a fast‑paced startup environment.