Operations Coordinator

RI Logistics Limited; Birmingham; Hybrid; Full time

Job description

Build the future of last-mile delivery with RI Logistics.

Help us keep small businesses moving across the UK. From operations to customer success, we're growing a team that delivers excellence every day.

• Partner with national carriers while keeping a startup mindset.
• Shape a service trusted by 500+ small businesses across the UK.
• Work with supportive leaders who value ownership and growth.

Our Culture

We believe great logistics feels personal. The same goes for how we work together every day.

People First

We invest in training, mentorship, and wellbeing so every teammate can grow their career with us.

Deliver Impact

We are obsessed with reliability, speed, and service – because our customers trust us with their business.

Own the Outcome

We move fast, take ownership, and celebrate bold ideas that make deliveries smarter and simpler.

Benefits that back you

Our rewards package supports your life inside and outside of work.

Enhanced Annual Leave

25 days holiday plus bank holidays, with an extra day every year you stay with us (up to 30).

Private healthcare cash plan, employee assistance programme, and discounted gym memberships.

Learning Budget

£750 annual allowance for professional development, certifications, or industry events.

Flexible Working

Hybrid roles where possible, plus shift patterns designed around real-life responsibilities.

Retirement Planning

4% employer pension contribution with salary sacrifice options available.

Cycle-to-work scheme, discount platform, and monthly team socials across the Midlands.

Open Positions

Operations Coordinator

Featured

Oversee daily parcel movements, liaise with carrier partners, and ensure on-time performance across all delivery lanes.

Operations

Birmingham, UK

Key Responsibilities

• Monitor same-day and next-day delivery schedules
• Coordinate parcel intake and dispatch with Evri
• Own daily performance dashboards and SLA reporting
• Support the depot lead with process improvements

Champion our shippers by resolving delivery queries, managing escalations, and keeping customers informed at every step.

Customer Experience

Hybrid (Birmingham / Remote)

Full-time · Entry Level

Customer Support Specialist

Responsibility for multi-channel support and resolving customer queries.

Customer Experience

Birmingham, UK

Key Responsibilities

• Provide multi-channel support (phone, email, WhatsApp)
• Track parcels and update customers proactively
• Collaborate with carrier teams to resolve exceptions
• Document insights to improve our service playbooks

Lead our late shift fulfilment team, ensuring safe, accurate, and efficient handling of parcels and freight.

Operations

Birmingham, UK

Key Responsibilities

• Supervise a team of 12 parcel handlers
• Manage scanning, sortation, and load optimisation
• Maintain health & safety compliance across the site
• Report shift metrics and continuous improvement ideas

Grow RI Logistics by onboarding SMEs, e-commerce brands, and strategic partners across the UK.

Full-time · Mid-Senior Level

Key Responsibilities

• Own the full sales cycle from prospecting to close
• Build partnerships with marketplaces and agencies
• Collaborate with Ops to design bespoke solutions
• Report pipeline health and forecast revenue growth

Keep our same-day and next-day network running smoothly by collecting, scanning, and delivering parcels with care.

Operations

Birmingham, UK

Full-time · Entry Level

Key Responsibilities

• Complete scheduled parcel pick-ups and deliveries across the Midlands
• Scan, load, and unload freight to maintain real-time parcel visibility
• Carry out daily vehicle safety checks and report maintenance issues

Support depot leadership with workforce scheduling, compliance records, and customer documentation so the operation stays audit-ready.

Administration

Birmingham HQ

Key Responsibilities

• Own rota planning, timesheets, and payroll paperwork for depot teams
• Maintain carrier contracts, health & safety logs, and vehicle compliance files
• Prepare customer onboarding packs and update service level trackers
• Coordinate meetings, travel, and supplier orders for the leadership team