Logistics Coordinator

HeliosX; Royal Leamington Spa; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Annual Leave Allowance

Private health insurance

Pension scheme

Cycle-to-work Scheme

Electric Car Scheme

Free Dermatica and MedExpress products

Annual L&D budget

Headspace and EAP access

Job summary

HeliosX is seeking a highly organized Logistics Coordinator to join the Operations team in Leamington Spa. You will coordinate collections with courier partners, forecast demand, and support performance reporting, investigations, and compensation claims in line with contracts.

This hands-on role requires attention to detail, strong communication, and a proactive approach to boost delivery performance and customer experience.

Qualifications

• 5+ years in supply chain operations, focusing on carrier management or courier operations.
• Proven ability to engage internal and external stakeholders effectively.
• Desirable: experience in a start-up/scale-up environment.
• Healthcare/pharmacy experience is an advantage.
• Strong cross-functional collaboration to achieve results.
• High logical thinking and problem-solving abilities using data.

Responsibilities

• Maintain records and report on inbound/outbound shipments, inventory, returns, and logistics performance.
• Manage returns with couriers; oversee disposition and refurbishments.
• Identify and reduce inefficiencies in the returns process.
• Build relationships with stakeholders, including 3PL partners.
• Suggest improvements to logistics and cost efficiencies with internal teams.

Skills

Supply chain operations

Carrier management

Stakeholder management

Cross-functional working

Data analysis

Excel/Google Sheets

ERP/MRP systems

Communication (written and verbal)

Fast-paced environment adaptation

Tools

ERP system

MRP system

Job description

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Founded in 2013 by Dwayne D’Souza,HeliosXwas built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields.

Where we’re going:

2026 is another significant year for HeliosX. Our ambition is to surpass £1.1bn in revenue, continue expanding thoughtfully into new international markets and broaden our condition and treatment portfolio. As we scale, we're focused on building the technology, operational excellence and clinical capabilities that will support sustainable long‑term growth. Joining HeliosX now means helping shape the systems, teams and products that will define the next chapter of digital healthcare. You'll be solving complex problems at pace, working alongside exceptional people and building products that genuinely improve lives at scale.

There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

We’re looking for a highly organised and proactiveLogistics Coordinator to join our Operations team and play a key role in the day-to-day management of final mile operations across all HeliosX brands and products. This role will work closely with our courier partners to coordinate collections, provide accurate forecasts and ensure deliveries run smoothly, while also supporting performance reporting, investigating delivery failures and managing compensation claims in line with our contractual agreements.

This is a hands-on role in a fast-paced environment, where attention to detail, strong communication and a proactive approach will make a real difference to our operational performance and customer experience.

This role will be based in our Leamington Spa Hub, with standard working hours of 9:00am–5:00pm, Monday to Friday.

What you'll do

• Reporting and Documentation: Maintain comprehensive records and provide regular reports on inbound and outbound shipments, inventory levels, returns, and overall logistics performance.
• Return Management: Manage the return process from couriers, including handling returns and coordinating with partners, finance, and customer service. Oversee return inventory processes such as disposition and refurbishment.
• Identify inefficiencies in the returns process and develop measures to reduce.
• Collaboration: Build and maintain effective relationships with key stakeholders, including internal teams, partners, and third‑party logistics (3PL) partners, to ensure smooth operations and resolve issues as they arise.
• Logistics Optimisation: Identify areas for improvement within logistics and supply chain processes. Collaborate with internal teams and logistics partners to implement enhancements and provide business recommendations for increased efficiency and cost‑effectiveness.
• Point of escalation and resolution for day to day service failures
• Plan collections of both inbound collections, Yorkes, pallets and returns. Ensure they are communicated with the Hubs
• Deal with escalations on service - monthly review process in place, using courier data and customer service insights to resolve live issues.
• Delivery success monitoring and tracking, using industry data to assess vs best in class.
• Invoice analysis / sense check - work with finance and fulfilment operations to ensure the correct service types and ship methods are charged and challenged effectively.
• Refund / replacement claims- ensure there is a robust process in place to collect credits for failed deliveries up to our contractual requirements.
• Safety or conduct issues of delivery drivers or couriers investigated and addressed.
• Using couriers data to analyse delivery failures - looking to work with courier partners to improve performance.
• Compare and contrast vs customer service data views on delivery performance.
• Present weekly and monthly performance reports on both service and costs to Supply Chain leadership.
• Work with the product team on courier management system solutions and dashboards.

What you'll bring to HeliosX

• 5+ years experience in supply chain operations - specifically within carrier management / or within a courier.
• Proven experience of successful interaction with key stakeholders, both internal and external (third party suppliers).
• Experience within a start up / scale up environment (desirable).
• Pharmacy / healthcare experience advantage but not essential.
• Ability to demonstrate effective cross‑functional working to achieve results.
• High level of logical thought used in problem solving.
• Ability to deal with data from various sources and use it to analyse performance and challenge contractors / couriers.
• Good level of excel / Google Sheets competency.
• Experience of working within an ERP or MRP system.
• Good communication written and verbal.
• Comfortable working in a fast paced environment.

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board:

• Annual Leave Allowance
• Private health insurance, along with pre-existing medical conditions, dental and eye care cover
• Pension scheme
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Annual L&D budget
• Access to a Headspace subscription, employee assistance programme and discounted gym memberships