Logistics Operations Controller – Freight & Customer-Facing

Kevin Theobald Employment Agency; Crawley; On-site; GBP 32,000 - 48,000; Full time

Job summary

Kevin Theobald Employment Agency in Crawley invites applications for an Operations Controller. Mon-Fri 08:30-17:30, with one late shift weekly (12:00-21:00) and one weekend day per month as overtime. You will manage live logistics activities and supervise across Air, Road and Sea freight movements.

You will act as the primary operational contact during your shift, ensuring accurate updates and smooth handovers to the wider team, delivering consistent, high-quality service outside standard hours.

Qualifications

• Proven experience in freight forwarding or logistics operations (air, road, and/or sea).
• Strong customer-service mindset with confidence handling time-critical and high-pressure situations.
• Excellent organisational and time-management skills.
• High level of accuracy and attention to detail.
• Strong written and verbal communication skills in English.
• Competent user of Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Coordinate Air, Road, and Sea freight movements to and from the UK, including cross-trade shipments, from booking to final delivery.
• Monitor live shipments, proactively managing exceptions, delays, and escalations.
• Maintain accurate job files and record all activity within the internal job management system.
• Provide clear, structured handovers at the end of day where required.
• Act as the primary operational contact for assigned customers during your shift.
• Communicate clearly and confidently with customers, partners, airlines, shipping lines, hauliers, and internal teams.
• Update customer track‑and‑trace portals and provide milestone updates via email or agreed reporting channels.

Skills

Freight forwarding

Logistics operations

Customer service

Time management

English communication

Attention to detail

Tools

Microsoft Office

Job description

Kevin Theobald Employment Agency in Crawley invites applications for an Operations Controller. Mon-Fri 08:30-17:30, with one late shift weekly (12:00-21:00) and one weekend day per month as overtime. You will manage live logistics activities and supervise across Air, Road and Sea freight movements.

You will act as the primary operational contact during your shift, ensuring accurate updates and smooth handovers to the wider team, delivering consistent, high-quality service outside standard hours.