Operations Leader – Service Centre & Logistics

Citysprint UK Ltd; Plymouth; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Annual leave

Maternity leave

Mental health support

Healthcare

Birthday day off

Death in service

Job summary

CitySprint in Plymouth seeks an Operations Manager to lead day-to-day courier resources and the Service Centre team. You will drive operational performance, support growth, and ensure high service levels in a fast-paced logistics setting.

The role requires strong leadership, system knowledge (CityTrak, X-Despatch, Salesforce), and a customer-focused approach to maximise profitability. DBS checks may be required as part of recruitment.

Qualifications

• Strong understanding of Service Centre operational processes.
• Experience managing or supervising operational teams.
• Working knowledge of CityTrak and X-Despatch systems.
• Ability to communicate business-critical information clearly and effectively.
• Strong organisational skills and ability to reprioritise in a fast-moving environment.
• Commercial awareness with understanding of KPIs, SLAs, revenue and performance targets.
• Customer-focused approach with ability to build strong working relationships.
• Confident decision-maker who leads by example.

Responsibilities

• Manage day-to-day courier resources to maximise efficiency and service performance.
• Support the Service Centre Manager in achieving operational and commercial objectives.
• Lead, coach and develop a team of Operations Controllers and Coordinators.
• Conduct regular performance reviews and one-to-one meetings.
• Monitor operational costs and resource allocation to maximise revenue and profitability.
• Build and maintain positive relationships with customers and stakeholders.
• Ensure customer SLAs and health and safety standards are met.
• Keep operational systems updated accurately (CityTrak, X-Despatch, Salesforce).
• Support the implementation of new business opportunities with Sales and Account Management.
• Deputise for the Service Centre Manager when required.

Skills

Service centre operations

Team leadership

Communication

Commercial awareness

Problem solving

Time management

Tools

CityTrak

X-Despatch

Salesforce

Job description

CitySprint in Plymouth seeks an Operations Manager to lead day-to-day courier resources and the Service Centre team. You will drive operational performance, support growth, and ensure high service levels in a fast-paced logistics setting.

The role requires strong leadership, system knowledge (CityTrak, X-Despatch, Salesforce), and a customer-focused approach to maximise profitability. DBS checks may be required as part of recruitment.