Part-Time Operations Controller – Courier Resources

CitySprint; Glasgow; On-site; GBP 13,000 - 18,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Enhanced parental leave

Mental health support

Healthcare benefits

Death in service cover

Job summary

CitySprint in Glasgow is seeking an Operations Controller to manage day-to-day courier resources within the Service Centre and ensure deliveries and collections meet customer SLAs.

You will work closely with the Service Centre Manager and Operations Manager to foster a KPI-driven environment focusing on service, safety and performance. This is a hands-on role requiring judgment, pace and attention to detail.

Qualifications

• Experience in an operational, logistics or customer-focused environment.
• Confident communicator who can manage multiple priorities.
• Comfortable working with KPIs, systems and real-time decision-making.
• Organised, calm under pressure and solutions-focused.
• Basic Microsoft Office skills.

Responsibilities

• Managing and allocating courier resources in line with customer SLAs and network requirement.
• Monitoring courier performance and taking action where standards fall short
• Handling day-to-day customer, courier and operational queries
• Keeping systems updated accurately (e.g. CityTrak / X-Despatch)
• Supporting onboarding and compliance of courier resources
• Working with colleagues to plan for peak periods and improve performance
• Maintaining a safe, organised working environment

Skills

Confident communicator

KPI experience

Systems awareness

Real-time decision-making

Organised

Tools

CityTrak

X-Despatch

Job description

CitySprint in Glasgow is seeking an Operations Controller to manage day-to-day courier resources within the Service Centre and ensure deliveries and collections meet customer SLAs.

You will work closely with the Service Centre Manager and Operations Manager to foster a KPI-driven environment focusing on service, safety and performance. This is a hands-on role requiring judgment, pace and attention to detail.