Logistics Customer Support Specialist

Aptean; Enderby; On-site; GBP 21,000 - 27,000; Full time

Job summary

Aptean is seeking a dedicated Customer Service Advisor for our Enderby, UK office. You will be part of the 3T Logistics and Technology team, acting as the primary contact for customer service inquiries and liaising with haulage partners to ensure timely, high-quality service.

In this role, you will handle daily communications, build relationships with customers and service providers, and support transport operations.

Qualifications

• Experience in a customer service or transport role is preferred but not essential.
• Strong communication and interpersonal skills to engage customers and stakeholders by phone and email.
• Ability to prioritise in a fast-paced environment and to resolve issues with a solution-focused mindset.

Responsibilities

• Use the EVENT platform to monitor operational activities.
• Contact customers by phone and email to update on collections, deliveries and issues.
• Report non-compliance and KPI data as required by SLAs and internal teams.
• Handle Proof of Delivery (POD) requests and resolve customer queries promptly.
• Identify data quality issues and investigate cost implications with accuracy.

Skills

Customer service

Communication

Problem solving

Adaptability

Initiative

Stakeholder management

IT skills

Tools

EVENT platform

Job description

Aptean is seeking a dedicated Customer Service Advisor for our Enderby, UK office. You will be part of the 3T Logistics and Technology team, acting as the primary contact for customer service inquiries and liaising with haulage partners to ensure timely, high-quality service.

In this role, you will handle daily communications, build relationships with customers and service providers, and support transport operations.