Logistics & Customer Service Specialist

Anand International Limited; Leicester; Presencial; GBP 20.000 - 23.000; Jornada completa

Descripción de la vacante

Anand International Ltd is seeking a proactive Transport & Customer Service Co-ordinator to join our friendly team in Leicester. This is a full-time, office-based role working Monday to Friday, 9:00am–5:30pm, providing support for customer deliveries, transport administration and day-to-day service.

You will monitor deliveries via carrier portals, resolve issues, liaise with customers, transport providers and the warehouse, and assist Sales and management with admin tasks.

Formación

• Organised and proactive Transport & Customer Service Co-ordinator role.
• Supports customer deliveries, transport administration and day-to-day customer service.

Responsabilidades

• Monitor and track customer deliveries using carrier and customer portals.
• Investigate and resolve delayed, damaged, short or split deliveries.
• Raise claims with carriers and hauliers where necessary.
• Check transport and supplier invoices as well as Proofs of Delivery (PODs).
• Liaise with customers, transport providers and the warehouse team.
• Support the sales, transport and management teams with administrative tasks.
• Answer incoming telephone calls and welcome visitors.

Conocimientos

Attention to detail

Telephone manner

Communication

Customer service

Microsoft Outlook

Microsoft Excel

Microsoft Word

Herramientas

Microsoft Outlook

Microsoft Excel

Microsoft Word

Descripción del empleo

Anand International Ltd is seeking a proactive Transport & Customer Service Co-ordinator to join our friendly team in Leicester. This is a full-time, office-based role working Monday to Friday, 9:00am–5:30pm, providing support for customer deliveries, transport administration and day-to-day service.

You will monitor deliveries via carrier portals, resolve issues, liaise with customers, transport providers and the warehouse, and assist Sales and management with admin tasks.