Transport & Customer Service Co-ordinator

Anand International Limited; Leicester; On-site; GBP 20,000 - 23,000; Full time

Job summary

Anand International Ltd is seeking a proactive Transport & Customer Service Co-ordinator to join our friendly team in Leicester. This is a full-time, office-based role working Monday to Friday, 9:00am–5:30pm, providing support for customer deliveries, transport administration and day-to-day service.

You will monitor deliveries via carrier portals, resolve issues, liaise with customers, transport providers and the warehouse, and assist Sales and management with admin tasks.

Qualifications

• Organised and proactive Transport & Customer Service Co-ordinator role.
• Supports customer deliveries, transport administration and day-to-day customer service.

Responsibilities

• Monitor and track customer deliveries using carrier and customer portals.
• Investigate and resolve delayed, damaged, short or split deliveries.
• Raise claims with carriers and hauliers where necessary.
• Check transport and supplier invoices as well as Proofs of Delivery (PODs).
• Liaise with customers, transport providers and the warehouse team.
• Support the sales, transport and management teams with administrative tasks.
• Answer incoming telephone calls and welcome visitors.

Skills

Attention to detail

Telephone manner

Communication

Customer service

Microsoft Outlook

Microsoft Excel

Microsoft Word

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Logistics | Customer Service | Administration

Full Time | Monday-Friday, 9:00am-5:30pm

Office Based | Leicester

Anand International Ltd is a successful family-owned business with over 45 years of trading history. Due to continued growth, we are seeking an organised and proactive Transport & Customer Service Co-ordinator to join our friendly team.

This is a varied and rewarding role supporting customer deliveries, transport administration and day-to-day customer service activities, playing an important part in ensuring excellent service to our customers.

Key Responsibilities

• Monitor and track customer deliveries using carrier and customer portals.
• Investigate and resolve delayed, damaged, short or split deliveries.
• Raise claims with carriers and hauliers where necessary.
• Check transport and supplier invoices as well as Proofs of Delivery (PODs).
• Liaise with customers, transport providers and the warehouse team.
• Support the sales, transport and management teams with administrative tasks.
• Answer incoming telephone calls and welcome visitors.

Skills & Experience

• Excellent attention to detail and organisational skills.
• A professional and confident telephone manner.
• Strong communication and customer service skills.
• Good working knowledge of Microsoft Outlook, Excel and Word.
• The ability to manage multiple tasks and prioritise workload effectively.
• A positive, reliable and team-focused attitude.

Experience within logistics, distribution, manufacturing, wholesale or supply chain environments would be beneficial but is not essential.

Why Join Us?

• Join a respected family business with a long-standing reputation.
• Friendly and supportive working environment.
• Stable, long-term career opportunity.
• Varied role with real responsibility.
• Free on-site parking and convenient Meridian Business Park location.

If you enjoy providing excellent customer service, solving problems and working in a fast-paced environment, we'd love to hear from you.