Logistics Customer Service Operator — Hybrid & Growth Focus

Europa Worldwide Group; Southampton; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary Package

Monthly bonus

Hybrid working

Benefits portal

25 days annual leave + bank holidays

Enhanced Family Leave

Wellbeing programme

Work-Life Balance

Recognition programs

Job summary

Europa Worldwide Group is seeking a Customer Service Operator for our Southampton branch. You will build, manage and maintain relationships with customers, handling day-to-day operations to meet service levels and financial targets set by the Customer Account Manager.

The role offers a competitive salary package, a monthly team bonus, and a hybrid working pattern with a Friday work-from-home option. Join a culture focused on wellbeing, work-life balance and career development.

Qualifications

• Strong, confident personality with an internal sales background and/or customer service background.
• Time management skills are essential as are communication (face-to-face and over the phone) skills.
• At least 2 years Commercial Office experience & ideally some exposure to a logistics industry role (not essential).

Responsibilities

• Be the first point of contact for all matters related to your assigned portfolio of customers.
• Communicate updates for customers via phone or email.
• Manage the customer service cycle from start to finish, ensuring quotes and consignments comply with HMRC customs.
• Provide various quotes to best service customer requirements in a changing environment.
• Ensure commodity codes and invoices are correct and dispatched.
• Be proactive in engaging with existing customers to generate income.
• Respond promptly to problems or concerns from customers within required turnaround time.

Skills

Sales background

Customer service

Time management

Communication

Office experience

Job description

Europa Worldwide Group is seeking a Customer Service Operator for our Southampton branch. You will build, manage and maintain relationships with customers, handling day-to-day operations to meet service levels and financial targets set by the Customer Account Manager.

The role offers a competitive salary package, a monthly team bonus, and a hybrid working pattern with a Friday work-from-home option. Join a culture focused on wellbeing, work-life balance and career development.