Logistics Customer Service Coordinator (On-site)

Placements24; Greater London; On-site; GBP 8,100 - 11,000; Full time

Benefits offered by this job

Medical aid contributions

Retirement fund

Training and career advancement

Job summary

Placements24 in East London, SA, is seeking a Customer Service Coordinator in the logistics sector. You will manage customer inquiries, coordinate shipments, and liaise with dispatch and operations to ensure on-time deliveries and accurate records.

This hands-on role offers exposure to a key industry and a supportive team. Strong organizational skills, clear communication, and comfortable with CRM and office software are essential.

Qualifications

• Organizational and time-management skills are required.
• Excellent communication and interpersonal abilities are essential.
• Familiarity with office software and CRM systems is a plus.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Problem-solving skills and a proactive attitude are important.

Responsibilities

• Handle customer inquiries regarding shipments and service issues.
• Coordinate with dispatch and operations for timely delivery and routing.
• Track shipments and provide status updates to clients.
• Resolve complaints related to deliveries or service disruptions.
• Process orders and manage related documentation.
• Maintain accurate customer records and update shipment statuses.

Skills

Organizational skills

Time management

Communication skills

Interpersonal abilities

CRM systems

Office software

Education

High school diploma

Tools

CRM systems

Office software

Job description

Placements24 in East London, SA, is seeking a Customer Service Coordinator in the logistics sector. You will manage customer inquiries, coordinate shipments, and liaise with dispatch and operations to ensure on-time deliveries and accurate records.

This hands-on role offers exposure to a key industry and a supportive team. Strong organizational skills, clear communication, and comfortable with CRM and office software are essential.