Customer Service Coordinator

Placements24; Greater London; On-site; GBP 8,100 - 11,000; Full time

Benefits offered by this job

Medical aid contributions

Retirement fund

Training and career advancement

Job summary

Placements24 in East London, SA, is seeking a Customer Service Coordinator in the logistics sector. You will manage customer inquiries, coordinate shipments, and liaise with dispatch and operations to ensure on-time deliveries and accurate records.

This hands-on role offers exposure to a key industry and a supportive team. Strong organizational skills, clear communication, and comfortable with CRM and office software are essential.

Qualifications

• Organizational and time-management skills are required.
• Excellent communication and interpersonal abilities are essential.
• Familiarity with office software and CRM systems is a plus.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Problem-solving skills and a proactive attitude are important.

Responsibilities

• Handle customer inquiries regarding shipments and service issues.
• Coordinate with dispatch and operations for timely delivery and routing.
• Track shipments and provide status updates to clients.
• Resolve complaints related to deliveries or service disruptions.
• Process orders and manage related documentation.
• Maintain accurate customer records and update shipment statuses.

Skills

Organizational skills

Time management

Communication skills

Interpersonal abilities

CRM systems

Office software

Education

High school diploma

Tools

CRM systems

Office software

Job description

About the Role

About the Role Our client, a dynamic logistics and supply chain company, is seeking an organized and customer-focused Customer Service Coordinator to join their team in East London, Eastern Cape . This role is pivotal in ensuring smooth communication and efficient problem resolution for our clients. You will be managing customer inquiries, coordinating shipments, and liaising between clients and operational teams to guarantee satisfaction. This position is based at our East London office, offering a hands-on experience within a key sector of the South African economy. We are looking for individuals with excellent organizational skills and a commitment to outstanding client service.

Key Responsibilities

• Handle incoming customer inquiries regarding shipments, logistics, and service inquiries.
• Coordinate with dispatch and operations teams to ensure timely delivery and efficient routing.
• Track shipments and provide status updates to clients proactively.
• Resolve customer complaints and issues related to deliveries, damaged goods, or service disruptions.
• Process customer orders and manage associated documentation.
• Maintain accurate customer records and update shipment statuses in the logistics system.
• Liaise between clients and internal departments to facilitate clear communication and problem-solving.
• Prepare reports on customer service metrics and shipment performance.
• Identify opportunities to improve customer service processes and operational efficiency.
• Build and maintain positive relationships with clients, ensuring their needs are met.

Requirements

• Previous experience in a customer service, coordination, or logistics support role.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency with office software and familiarity with logistics or CRM systems is a plus.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Problem-solving skills with a focus on delivering effective solutions.
• High school diploma or equivalent; further education or relevant certifications are advantageous.
• Must be able to work from our office in East London, Eastern Cape .
• Familiarity with the logistics and supply chain industry in South Africa is preferred.
• A proactive attitude and a commitment to exceptional customer service.

Benefits

Our client offers a competitive salary commensurate with experience.

• Benefits include medical aid contributions and a retirement fund.
• Opportunities for training and career advancement within the logistics sector are available.
• Working at our East London office provides a chance to be part of a crucial industry with a dedicated and supportive team.
• We believe in fostering a professional environment that values efficiency and client satisfaction.