Logistics Customer Service Administrator

Proman UK; Grimsby; On-site; GBP 26,000 - 29,000; Full time

Job summary

Proman UK in North East Lincolnshire is recruiting a Logistics Customer Service Administrator to join its busy team in a full-time role. You will support day-to-day operations, ensuring customers receive a high level of service and assisting with administration, bookings, coordination and internal system updates.

The ideal candidate will have experience in logistics, freight, shipping, imports or customs, or a strong customer service/administration background, with proactive attitude and

Qualifications

• Previous experience in customer service, administration, or office support.
• Experience in logistics, freight, shipping, imports or customs preferred but not essential.
• Strong organisational skills and attention to detail.
• Professional communication and IT proficiency.
• Proactive attitude and ability to learn quickly.

Responsibilities

• Supporting customers with day-to-day queries and service updates
• Handling administration linked to logistics and operational activity
• Processing bookings and updating internal systems accurately
• Liaising with customers, colleagues and internal departments
• Assisting with coordination of deliveries and shipments
• Supporting the wider team with operational and customer service tasks
• Helping ensure all work is completed accurately and within deadlines

Skills

Customer service

Administration

Logistics experience

Communication skills

IT skills

Tools

CRM systems

MS Excel

Job description

Logistics Customer Service Administrator

Location: North East Lincolnshire

Salary: GBP25,500 - GBP29,000

Hours: Full-time, Monday to Friday

A well-established business within the logistics sector is looking to recruit a Logistics Customer Service Administrator to join its busy and fast-paced team.

This role would suit someone with experience in logistics, freight, shipping, imports or customs, but we are also keen to hear from candidates with a strong customer service or administration background who can bring transferable skills, a proactive attitude and a willingness to learn.

You will be supporting the day-to-day running of operations, helping to ensure customers receive a high level of service while assisting with administration, bookings, coordination and internal system updates.

Key responsibilities:

• Supporting customers with day-to-day queries and service updates
• Handling administration linked to logistics and operational activity
• Processing bookings and updating internal systems accurately
• Liaising with customers, colleagues and internal departments
• Assisting with coordination of deliveries and shipments
• Supporting the wider team with operational and customer service tasks
• Helping ensure all work is completed accurately and within deadlines

What we are looking for:

• Previous experience in customer service, administration or office support
• Experience within logistics, freight, shipping, imports or customs would be ideal, but is not essential
• Strong organisational skills and attention to detail
• Confident communication skills and a professional manner
• Good IT skills and the ability to pick up new systems quickly
• A proactive attitude and willingness to learn
• Able to work well in a busy team environment

This is a great opportunity for someone looking to build a long-term career within a busy logistics environment, whether they already have sector experience or are looking to transfer their skills into the industry.

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