Senior Import / Export Administrator

Pursuit-Resources-Group; Witham; On-site; GBP 39,000 - 420,000; Full time

Benefits offered by this job

Life insurance

24 days annual leave

Performance bonus scheme

Job summary

Pursuit-Resources-Group is seeking a Senior Import / Export Administrator in Witham, England. You will lead and develop a logistics and customer service team, coordinating with Sales, Operations, Planning, Finance and Logistics to deliver excellent service to UK and international customers.

A full UK driving licence and access to your own vehicle are essential due to site location. Reporting to Customer Service Manager, you will manage a portfolio of UK and international orders, identify process

Qualifications

• Experience leading and developing a customer service team.
• Proven track record in driving continuous improvement.
• Experience across Sales, Operations, Logistics and Supply Chain functions.
• Excellent planning, organisational and problem-solving skills.
• Ability to stay calm under pressure and manage multiple priorities.
• Strong communication and relationship-building skills.
• A full UK driving licence and access to your own vehicle.
• Experience managing international customers and knowledge of export processes, customs regulations and international shipping documentation.
• Life insurance, 24 days annual leave and progression opportunities.

Responsibilities

• Lead, coach and develop the Customer Service team to deliver exceptional customer service.
• Provide day-to-day guidance, support and performance management.
• Manage a portfolio of UK and international customer orders from receipt through to delivery.
• Build strong working relationships with customers, internal departments and external logistics partners.
• Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Review and improve team processes and workflows.
• Ensure compliance with export, customs and international trade requirements.
• Support business continuity by providing cover across customer support functions where required.

Skills

Import/Export knowledge

Team leadership

Customer service

Cross-functional collaboration

Process improvement

Planning & organisation

Communication

Tools

CRM software

Export documentation tools

Job description

Senior Import / Export Administrator (10478b) Witham, England

Salary: GBP39000 - GBP420000 per annum

Are you looking for a new challenge to further your customer service career? We are recruiting on behalf of a well-established and successful business for an experienced Senior Import / Export Administrator to join their team in Witham.

This is a pivotal leadership role, responsible for leading and developing an experienced logistics and customer service team while ensuring the highest standards of service are delivered to both UK and international customers. Working collaboratively with Sales, Operations, Planning, Finance and Logistics, you will play a key role in driving operational excellence, enhancing customer satisfaction and supporting the continued growth of the business.

This position would suit a customer service professional with import / export experience and a true desire to grow within a leadership role. You will have a passion for continuous improvement, and the ability to build strong relationships across multiple functions.

Please note:Due to the location of the site, applicantsmust hold a full UK driving licence and have access to their own vehicle, as public transport links are limited.

The Role - Senior Import / Export Administrator

Reporting to the Customer Service Manager, you will lead an experienced team of customer service professionals while managing a portfolio of UK and international customer accounts. You'll work closely with Sales, Operations, Planning, Finance, Logistics and external partners to ensure orders are delivered efficiently and customers receive an outstanding service.

This is a hands-on leadership role where you'll also identify opportunities to improve processes, increase efficiency and support the continued growth of the business.

Key Responsibilities - Senior Import / Export Administrator

• Lead, coach and develop the Customer Service team to deliver exceptional customer service.
• Provide day-to-day guidance, support and performance management.
• Manage a portfolio of UK and international customer orders from receipt through to delivery.
• Build strong working relationships with customers, internal departments and external logistics partners.
• Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Review and improve team processes and workflows.
• Ensure compliance with export, customs and international trade requirements.
• Support business continuity by providing cover across customer support functions where required.

Person Specification - Senior Import / Export Administrator

• Previous experience leading and developing a customer service team.
• A proven track record of driving continuous improvement.
• Experience working cross-functionally with Sales, Operations, Logistics and Supply Chain teams.
• Excellent planning, organisational and problem-solving skills.
• The ability to remain calm under pressure and manage multiple priorities.
• Strong communication and relationship-building skills.
• A full UK driving licence and access to your own vehicle.
• Experience managing international customers.Knowledge of export processes, customs regulations and international shipping documentation.
• Independent established business.
• Performance bonus scheme.
• Life insurance.
• 24 days annual leave plus bank holidays.
• Genuine opportunities for career development and progression.

If you are an experienced customer service professional looking to take the next step in your career within a supportive and forward-thinking organisation, we would be delighted to hear from you.