Logistics Coordinator - SC cleared - Inside IR35

LA International Computer Consultants Ltd; Wokingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

LA International Computer Consultants Ltd is seeking an SC cleared Logistics Co-Ordinator to provide timely support for joiners, leavers and break-fix swap requests, and to assist with general warehouse activity.

The role involves managing service tickets within ITSM to SLAs, updating customer systems, processing joiners/leavers, updating CMDB, and coordinating device pre-provisioning and deliveries. Security clearance is required.

Qualifications

• Experience managing service tickets within ITSM and meeting SLAs.
• Update customer systems to align platforms.
• Process joiners, leavers and break-fix requests promptly for next business day delivery.
• Move stock items and update CMDB continuously.
• Coordinate Autopilot pre-provisioning before shipment.

Responsibilities

• Manage service tickets within customer ITSM and adhere to SLA targets.
• Update customer systems to ensure alignment across platforms.
• Process joiners, leavers, and break-fix requests promptly for next-day delivery.
• Move stock in/out and keep CMDB up to date.
• Trigger Autopilot pre-provisioning before shipment and schedule deliveries/collections.
• Maintain tracking/info in tickets and assist with warehouse tasks during quiet periods.

Skills

ITSM knowledge

SLA adherence

Stock management

Customer coordination

Tools

CMDB

Job description

We are currently looking for an SC cleared Logistics Co-Ordinator. They will be providing timely support for Joiners, leavers & break-fix swap out requests, as well as supporting general warehouse activity.

The day-to-day tasks they will be supporting are as follows:

• Manage service tickets within customer supplied ITSM - adhering to SLA's throughout
• Update customer systems manually to ensure both platforms are aligned
• Process joiners, leavers and break-fix requests in a timely manner for next business day delivery
• Move items in/out of stock, updating CMDB at all times
• Trigger Autopilot pre-provisioning process on each device prior to shipment
• Schedule deliveries / collections with end customer
• Update tickets with tracking info, asset info, updates
• Clean & grade devices coming back into the warehouse
• Manage any warranty claims with Microsoft including logging and tracking calls
• Feed progress, issues and SLA performance into SDM for weekly review with customer
• Support warehouse team with configuration of customer refresh devices
• Help warehouse team with general requirements in quiet periods

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.