Service Desk Analyst/Support Analyst

LA International; Wokingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

LA International is seeking a Service Desk Analyst/Support Analyst for an initial contract in Wokingham, onsite, with SC clearance required. The role emphasizes managing service tickets, device provisioning, and logistics coordination.

Candidates should be prepared for a fast-paced environment and must be able to undergo security clearance, which can take up to ten weeks. This position is with a security-cleared delivery partner involved in government-related work.

Qualifications

• Experience managing service tickets and incident workflows.
• Proven ability to coordinate device provisioning and logistics.
• Security clearance (SC) is required and must be obtainable within ~10 weeks.

Responsibilities

• Manage service tickets and incident queues.
• Pick and pre-provision devices as required.
• Coordinate logistics for equipment and deliveries.
• Organise repairs with the vendor and track progress.

Skills

Ticket management

Device provisioning

Logistics management

Vendor coordination

Job description

Our client is currently looking for a Service Desk Analyst/Support Analyst until the end of September initially. This role is fully onsite in Wokingham and SC clearance is required.

Day to day responsibilities:

• managing service tickets
• picking & pre-provisioning devices
• managing logistics
• organising repairs with the vendor

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

Benefits and Culture

• An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years.
• We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported.
• We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply.
• If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.